Lead Commercial Loan Servicing Specialist - LoanIQ Trainer

About this role:

Wells Fargo is seeking a LoanIQ Trainer – Commercial Loan Servicing professional to support operational excellence by combining deep system expertise, hands-on servicing knowledge, and structured training delivery for commercial loan servicing teams.

In this role, you will:

• Lead and support training, coaching, and knowledge transfer activities related to LoanIQ for complex commercial loan products, with a focus on bilateral loan structures
• Serve as a subject matter expert and trainer for LoanIQ functionality, servicing workflows, and best practices across the commercial loan lifecycle
• Develop, facilitate, and maintain LoanIQ training materials, job aids, and process documentation aligned to policies, procedures, and regulatory requirements
• Lead a variety of servicing activities for complex commercial products, leveraging LoanIQ expertise to ensure accurate setup, maintenance, and servicing
• Serve as a primary liaison and work collaboratively with Sales, Legal, Control, Risk, Technology, and Operations teams to support customer-focused servicing and training needs
• Review and support complex loan servicing transactions, evaluate risks, and identify procedural or system-related enhancements to improve accuracy and efficiency
• Act as an escalation point for LoanIQ‑related servicing or training issues, providing guidance and solutions to frontline teams
• Conduct quality reviews and monitor key performance metrics to identify training gaps and opportunities for process improvement
• Coordinate servicing and training activities to resolve open customer issues, support regulatory diligence, and ensure ongoing portfolio maintenance
• Research complex business and operational issues and translate findings into clear, actionable training guidance
• Ensure compliance with all applicable policies, procedures, and regulatory requirements within servicing and training activities
• Strategically collaborate and consult with peers, colleagues, and managers to support operational readiness, system upgrades, and broader training initiatives
• Make decisions in complex, multi‑faceted situations requiring a strong understanding of commercial loan servicing, LoanIQ functionality, and compliance requirements

Required Qualifications:

• 5+ years of Commercial Loan Servicing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• 5+ years of experience using LoanIQ, including setup, servicing, maintenance, and lifecycle management of commercial loans
• 3+ years of commercial loan servicing experience with bilateral loan structures
• Demonstrated experience delivering training, coaching, or operational support for LoanIQ or commercial loan servicing teams
• Solid understanding of commercial loan servicing policies, procedures, and regulatory requirements
• Ability to translate complex system and servicing concepts into clear, practical training content
• Excellent attention to detail, organizational, and problem-solving skills
• Strong communication skills and ability to work collaboratively across teams
• Intermediate Microsoft Office skills

Job Expectations:

• Ability to travel 30-50% of the time.
• Ability to work hybrid schedule
• Willingness to work on-site at stated location on the job opening
• This position is not eligible for Visa sponsorship

Posting Location:

• 401 Las Colinas Blvd W, Irving, TX 75039

Posting End Date: 

28 Apr 2026

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applic