Director of Platform Technical Training Delivery

About Zscaler

Zscaler (NASDAQ: ZS) accelerates digital transformation so that customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange is the company’s cloud-native platform that protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. 

With more than 10 years of experience developing, operating, and scaling the cloud, Zscaler serves thousands of enterprise customers around the world, including 450 of the Forbes Global 2000 organizations. In addition to protecting customers from damaging threats, such as ransomware and data exfiltration, it helps them slash costs, reduce complexity, and improve the user experience by eliminating stacks of latency-creating gateway appliances. 

Zscaler was founded in 2007 with a mission to make the cloud a safe place to do business and a more enjoyable experience for enterprise users. Zscaler’s purpose-built security platform puts a company’s defenses and controls where the connections occur—the internet—so that every connection is fast and secure, no matter how or where users connect or where their applications and workloads reside.

Position- Director of Platform Training, Delivery

Location- San Jose, CA

As a Director of Zscaler Platform Training Delivery, you’ll be responsible for the vision, oversight and coordination of all aspects of Zscaler Platform Training Delivery. You’ll report to the head of Zscaler Product Education, VP of Platform Training and Certification, and will work closely with leaders of content development, certification as well as education operation within the training team. 

Specifically, your job responsibilities will include the following: 

• Build and manage the Global Platform Training Delivery team by hiring, mentoring, and coaching them to deliver training sessions to a diverse audience
• Collaborate with key stakeholders within the Training team as well as other groups to coordinate and oversee Customer, Partner, and Employee Training schedules across EMEA, LATAM & JAPAC
• Schedule and manage instructor certification workshops and Train-the-Trainer sessions
• Setup a robust Authorized training partner program managing the relations, partner audits, commercials and trainer readiness. 
• Maintain the exceptionally high team standards for content delivery and customer service
• Manage delivery of training to three key audiences in EMEA and JAPAC:
  • Customers 
  • Partners - including establishing portfolio’s and methodologies for both pre- and post-sales
  • Employees
• Establish and manage a Skill Set Matrix for Authorized Training Partner; Subcontractors, Contractors
• Ensure high quality of training delivery globally for all our audiences 
• Work with key customer accounts to conduct needs analysis and subsequent scheduling of required training sessions
• Collaborate with key training stakeholders (Content, Certification, etc.) to ensure that systems, as well as, necessary processes are defined and managed for technical training labs, their exercises, and assessment protocols
• Define, setup, document, and manage the training delivery processes and operations for efficient team functioning
• Maintain the significantly high level of CSAT from post class evaluations 
• Drive opportunities to increase post-sales enablement activities throughout the regions
• Support the content development and certification teams by providing SME support, as needed

Qualifications

• 10+ years of experience in delivery of technical training and related business experience in the networking security industry
• 5+ years experience with products used to secure data in transit in the public cloud, such as Proxy and Zero Trust
• BS required/ MS preferred in Computer Science, Cybersecurity, or related disciplines
• Ability to travel up to 25-50% a month worldwide (post COVID era)
• Possess or can obtain a passport and driver’s license
• (Desired)  U.S. Government security clearance or willingness and ability to obtain one.
• Network security background
• Preferred experience with SOC Operations and security analytics
• Knowledge of adult learning principles
• Strong leadership skills, work ethic, and team player

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