Senior Clinical Outpatient Manager; HSO Specialty Pharmacy; Full Time; Days

The Senior Outpatient Clinical Pharmacy Manager is responsible for performing and excelling in leadership, clinical and administrative duties. As a clinician, he/she ensures optimal patient outcomes related to specialty disease state management by preventing or resolving medication related issues and optimizing drug therapy and closely working with the medical clinical leadership to identify, develop and implement continuous improvements in pharmacy clinical services and manage change. 

The Senior Outpatient Clinical Pharmacy Manager has oversight and supervision of the clinical pharmacy manager team, and collaborates with senior leaders on the development and growth of outpatient pharmacy and its integration and collaboration with Ambulatory and Inpatient pharmacy teams and their leaders. The Senior Outpatient Clinical Pharmacy Manager assists pharmacy leaders and system leaders with strategies for growth and development of a robust health system specialty pharmacy and outpatient pharmacy business unit. The Senior Outpatient Clinical Pharmacy Manager requires a high level of organizational skills, innovation, independence, creativity and flexibility for decision making and problem solving, developing high performing people and teams, leading through change and demonstrating effective decision making.

1. Leadership Responsibilities: 

• Strategically plan for Specialty Pharmacy services growth for all affiliates and members of the Health System and the patients it serves. 
• Manage and provide direct supervision of Outpatient Clinical Pharmacy Managers including annual performance reviews and monthly one on one meetings to review performance, metrics and team strategies.
• Collaborate with all customers, patients and health care professionals that receive service from the Specialty Pharmacy and maintain a high level satisfaction, including excellence in customer service.
• Identify service gaps and implement mitigation strategies to improve service.
• Work with and direct staff routinely to improve performance, guiding and coaching in solving problems which arise day to day.
• Create processes that improve communications, builds teamwork and optimizes job functions to maximize efficiency.
• Collaborate with pharmacy production staff to identify opportunities for increased efficiency and better communication pathways between clinical pharmacy team and prescription fulfillment staff.
• Assist in the development and revision of policies, procedures and quality improvement projects.
• Maintain relationship with drug manufacturer vendors and identify opportunities to negotiate medication access for limited distribution agents.
• Assists in the evaluation of potential vendors.
• Assists in negotiation with employers, payers and prescription benefit managers for inclusion of Mount Sinai Specialty Pharmacy in preferred payer networks.
• Maintains relationships with payers and manufacturers and is responsible to maintain relationships and reporting capabilities.
• Foster relationships with health system finance, clinical, and strategy leaders.
• Creates functional strategies and objectives and develops policies and procedures to support the functional infrastructure.
• Supervises integration and collaboration with inpatient and ambulatory pharmacy services for the health system.
• Coordinates integration with external vendors to optimize health system goals 
• Develop and maintain a positive and healthy culture within all areas of oversight.
• Other duties as assigned.

2. Clinical Responsibilities: 

• Apply evidence based guidelines, evolving sciences and relevant legal, ethical, social, cultural, economic and professional principles to achieve optimal patient outcomes.
• Provides training and coaching for the clinical pharmacy team and inpatient and ambulatory clinical pharmacists.
• Provide drug and clinical information to the healthcare professionals in response to specific questions relating to the care of patients. 
• Participate in medication related research, projects, clinical studies and publishing
• Provide in-service education to physicians, nurses, nurse practitioners, physician assistants, social workers and other healthcare professional.
• Report adverse drug reactions to manufacturers.
• Develop appeal letters for off label medication prescribing by submitting appropriate literature to support its utilization and ensuring approvals.
• Conduct peer to peers with insurance providers as a process of approvals.
• Educate and counsel patients and caregivers on disease state, medication indication, appropriate administration, treatment expectations and strategies for minimizing and managing potential side effects.
• Evaluate patient response to medication therapy through direct patient care and monthl