FLEX Senior Manager/Product Owner, Core Loyalty Products

The Senior Manager / Product Owner, Customer Management Products is responsible for supporting technologies that deliver services and support to our Loyalty Team and other cross functional teams tied to Loyalty. This role will collaborate with business partners and technical teams to maintain a well-groomed and prioritized product backlog of features as well as dependencies with other loyalty pods and other cross functional teams. In addition, this role will support the Product Manager/Director in tracking and communicating the overall status of the backlog and reflect changes in business priorities.

 

The Senior Manager / Product Owner will demonstrate management skills and leadership in a highly matrixed environment and must be comfortable working with multiple stakeholders on numerous competing priorities. The candidate will be moderately technical with a proven record of creative solutioning and problem solving.

 

CANDIDATE PROFILE

Education and Experience

·       Undergraduate degree

·       6 years’ experience in technology, business, sales and marketing, management operations, or related professional area including:

o   3+ years Product\Program management experience leading or managing platforms within a large, global organization.

o   3+ years of demonstrated Product and/or Strategy experience.

o   Demonstrated experience to assess customer needs, creatively approach solutions, and decide and influence appropriate courses of action

·       Demonstrated ability to deliver results under challenging conditions, particularly when faced with complexity, ambiguity, and aggressive timelines

·       Excellent communicator, both written and spoken. Must be able to explain product vision, business objective, technical feasibility, define requirements, and technical implementations

·       Project Management experience preferred

·       Experience with or knowledge of SAFe preferred

·       Experience with Jira and Confluence

·       Experience with technical integrations across multiple systems preferred

·       Skilled at converting business needs into technology requirements

·       Experience with or knowledge of Agile/Scrum software development practices preferred

 

CORE WORK ACTIVITIES

Technical Product Owner

·       Maintain a well-groomed product backlog of features to include refined user stories with solid technical solutions that are ready for development

·       Help define new product features and optimizations of existing ones, and incorporate them into product roadmaps

·       Support the definition of multiple Loyalty system capability requirements and development of the product roadmap

·       Provide clear vision and scope documentation, use cases, workflows, and wire-frames to support development

·       Coordinate with support teams for defect resolution

 

Demonstrating and Applying Discipline Knowledge

·       Provides technical expertise and support to persons inside and outside of the department

·       Demonstrates knowledge of job-relevant issues, products, systems, and processes

·       Demonstrates knowledge of function-specific procedures

·       Keeps up-to-date technically and applies new knowledge to job

Additional Responsibilities

·       Proven ability to lead and work with cross-functional teams in support of specific business priorities

·       Ability to solve problems quickly, think strategically, and drive data-driven decision making

·       Ability to simultaneously manage multiple projects and aggressive timelines

·       Strong interpersonal skills and success in cross-functional relationship-building at all levels, ability to drive consensus through influence and fact-based approach

·       Effective written and oral communications skills with sensitivity to global communication needs

·       Thrives in a fast-paced, entrepreneurial environment

·       Demonstrates self-confidence, energy and enthusiasm in leading and influencing teams

·       Proficiency in Office software products and digital collaboration tools

 

MANAGEMENT COMPETENCIES

 

Leadership

·       Adaptability – Maintains performance level under pressure or when experiencing changes or challenges in the workplace.

·       Communication – Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.

·       Problem Solving and Decision Making - Identifies and understands issues, problems, and opportunities; obtains and compares information fro