Manager, Marketing Operations, Agency and Resource Management - Sam's Club

Position Summary...

Sam’s Club is seeking a Manager, Marketing Operations, Agency & Resource Management, to oversee the day-to-day operations of our agency partnerships and optimize our internal and external marketing resources. In this role, you’ll be a key player in ensuring our agency relationships are productive, cost-effective, and aligned with business goals. You’ll also drive resource planning and allocation to maximize efficiency across marketing initiatives.

If you thrive in fast-paced environments, have a knack for strategic thinking, and excel at managing complex relationships, we want to hear from you!

What you'll do...

Agency Management:

• Oversee the administration and operations of Sam’s Club’s agency partnerships, identifying opportunities to improve efficiency and effectiveness.
• Lead annual and quarterly business reviews to ensure agencies are meeting evolving brand needs.
• Develop scalable feedback frameworks (scorecards, KPIs) to measure agency performance.
• Support agency evaluations, onboarding, and contract negotiations, working closely with Finance, Legal, and Procurement teams.
• Ensure competitive pricing from agency partners using historical data and industry benchmarks.
• Stay ahead of industry trends and integrate best practices into Sam’s Club’s agency management strategies.

Resource Management:

• Oversee the resourcing and allocation of marketing functions, optimizing internal and external resources.
• Forecast upcoming resource needs using AirTable and flag opportunities for reallocation or investment.
• Analyze internal vs. external resource costs to drive efficiency and justify new resource investments.
• Identify workflow optimization opportunities to enhance go-to-market speed.

What You’ll Need:

• 3+ years of marketing experience, with at least 2 years in Marketing Operations or a related function.
• Experience managing teams with strong leadership and collaboration skills.
• Expertise in running formal RFP/review processes for agencies and strategic partners.
• Strong understanding of contract negotiation, billing, and reconciliation.
• Experience in a large, matrixed organization with a track record of cross-functional collaboration.
• Exceptional communication skills and ability to influence at all levels.
• Entrepreneurial mindset with a passion for process improvement and strategic problem-solving.

Why Join Sam’s Club?

• Be part of a dynamic, fast-growing team with high visibility in the organization.
• Work on exciting, high-impact marketing initiatives.
• Collaborate with top-tier agency partners and internal teams to drive innovation.
• Competitive compensation, benefits, and career growth opportunities.

At Sam's Club, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet!

‎ 

- Health benefits include medical, vision and dental coverage

‎ 

- Financial benefits include 401(k), stock purchase and company-paid life insurance

‎ 

- Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.

‎ 

For information about PTO, see