Consumer Collections Representative - Mountlake Terrace Headquarters

A GREAT PLACE TO WORK AND BANK

Join our team! 1st Security Bank team members deliver service that "WOWs" each other and our customers. We value relationships, teamwork, community, and professional growth in a safe, friendly, and progressive workplace. We celebrate diversity and support equality for all. If you share these core values and are committed to career excellence, let us help you reach your dreams!

If you are the type of individual that would enjoy working at one of the Puget Sound's Best Places to Work for 9 years in a row and focuses on providing an exceptional client experience, then 1st Security Bank is the place for you. 1st Security Bank was named a bronze medal winner in its class in the Puget Sound Business Journal's Best Workplaces contest in its first year nominated and is also consistently rated a 5 star Bank in Washington State by Bauer Financial, an independent bank rating firm.

POSITION SUMMARY:

Responsible for collecting on past due and charged off loans, credit cards, and checking accounts We are looking for a highly motivated individual who shares our vision to “WOW” both internal and external customers with exceptional customer service; comes to work every day with a “Smart, Driven, and Nice” attitude; approaches each task with a strong attention to detail; and works together with other team members to ensure all Loan Servicing responsibilities are completed daily.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

• Provides exceptional customer service via phone, email, and internal department interaction.

• Demonstrates a strong attention to detail in all daily functions and the ability to perform the same daily tasks without losing focus.

• Responsible for incoming and outgoing collection phone calls on past due loans daily.

• Processes Check by Phone payments and Cash Advance payments over the phone daily.

• Answers general loan questions from customers via phone and email daily.

• Reviews loans for accuracy between loan servicing systems daily.

• Sends Collection letters, provides loan payment history to customers, processes mail returns, etc. on a regular basis.

• Forwards customer requests to other Loan Servicing teams for processing on a regular basis.

• Processes correspondence from customers, insurance companies, branches, etc. on a regular basis.

• Introduction to Skip Tracing and Door Knock requests.

• Introduction to account Repossessions.

• Introduction to Bankruptcy case reviews and Charge Off accounts.

• Performs other duties and tasks as assigned.

BENEFITS AND PERKS

• Full medical, dental, and vision coverage for individual or family plan.

• Life insurance.

• Long-term disability insurance.

• 401K matching program.

• Paid sick and vacation time.

OUR CORE VALUES

• Relationship Driven - we strive to "WOW" (surprise, excite and delight) each other and our customers.

• Ethical - fair, honest