Customer Care Operator - MGM National Harbor
MGM Resorts InternationalAbout the role
The SHOW comes alive at MGM Resorts International
Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.
THE JOB:
Step into the heart of guest communication as a Customer Care Operator at MGM National Harbor, where your voice sets the tone for unforgettable service. You'll be the behind-the-scenes expert connecting guests and departments, ensuring every call leads to a seamless experience. This is your opportunity to shine in a fast-paced environment where hospitality and quick thinking take center stage.
THE SCHEDULE:
Sunday - Tuesday 8:00AM - 445PM
Wednesday - Thursday OFF
Friday - Saturday 6:00AM - 2:45PM
THE DAY-TO-DAY:
Call Handling: Answer and transfer incoming calls promptly to hotel guests or appropriate departments.
Guest Service Support: Respond to guest inquiries and service requests with professionalism and hospitality.
Emergency Response: Log and report telephone issues and dispatch urgent repair or service calls when needed.
Issue Resolution: Assist in resolving guest complaints within scope or escalate to management when necessary.
THE IDEAL CANDIDATE:
At least 18 years old
1+ years of experience
THE PERKS & BENEFITS:
Health & Income Protection benefits (for eligible employees)
Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.
Free meals in our employee dining room
Free parking on and off shift
Healthcare, financial, and time off benefits
Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community
VIEW JOB DESCRIPTION:
https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=10162
Pay Rate
The rate for this role is:
$17.64Should overtime be worked, employees are paid overtime pay in accordance with state requirements.
Eligible employees have the opportunity to participate in medical, dental, vision, and life insurance plans as well as 401(k) and time off plans. Specific program offerings vary by eligibility factors such as geographic location, employment status, and union membership.
Are you ready to JOIN THE SHOW? Apply today!
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