TravelCenters of America Regional Vice President, Site Operations West

Entity:

Customers & Products

Job Family Group:

Retail Group

Job Description:

Regional Vice President, Site Operations – Lead Multi-Region Retail, Fuel & Restaurant Operations at National Scale

TravelCenters of America (TA), part of bp, operates more than 270 travel centers, fuel locations, QSR and full-service restaurants, and truck service facilities nationwide. With new executive leadership and a multi-year transformation underway, TA is modernizing operations, elevating guest experience standards, and strengthening its culture of safety, accountability, and operational excellence.

We are hiring a Regional Vice President (RVP), Site Operations to lead a multi-state, multi-unit operational division with full accountability for retail, fuel, quick-service restaurants (QSR), and full-service restaurant (FSR) businesses. This is a high-visibility, high-impact leadership role responsible for operational consistency, financial performance, safety, talent development, and brand execution across a large field organization.

You’ll join TA at a pivotal moment—where modernization, operational discipline, and scalable processes are core to our strategy. This role is for an operator with deep multi-site leadership experience who thrives in the field, leads with data and accountability, and delivers results in fast-paced, complex operational environments.

Location & Travel
This is a travel-intensive, field-based leadership role (50–75% travel). You may reside anywhere within reasonable access to the Western US Region. Locations like Las Vegas, Dallas, Chicago, or others near a major US airport.

What You Will Lead

• Lead multi-region, multi-unit field operations across retail, fuel, QSR, and full-service restaurant locations.

• Develop and mentor District Managers and field leaders, building a strong and scalable leadership pipeline.

• Drive operational excellence through consistent execution of brand standards, SOPs, safety protocols, and service expectations.

• Own full regional P&L performance, using data, KPIs, and operational insights to meet revenue, profitability, and productivity targets.

• Improve labor, inventory, and resource optimization, ensuring disciplined, efficient operations across all business lines.

• Support pricing decisions, capital planning, and regional investment priorities in partnership with senior leadership.

• Ensure regulatory compliance and internal policy adherence across all sites.

  Champion operational transformation initiatives, including new service models, process improvements, and technology rollouts.

• Partner cross-functionally with Finance, People & Culture, Operations Strategy, Marketing, IT, and Safety to deliver enterprise goals.

• Serve as the key liaison between field operations and senior leadership, providing transparency into risks, performance, and opportunities.

• Elevate guest experience and service excellence, ensuring TA delivers a clean, friendly, and safe environment across all retail and restaurant offerings.

Aims & performance indicators will include:

• Regional Revenue Growth & Profitability (RCOP)

• Operational Consistency & Compliance

• Guest Satisfaction & Brand Standards

• Leadership Development & Succession Readiness

• Employee Engagement & Retention

• Strategic Initiative Execution

• Safety & Regulatory Compliance

What You Bring

• 15+ years of progressive operational leadership in multi-unit, multi-region retail, restaurant, hospitality, convenience, or fuel operations.

• Proven success leading large field teams and driving performance across various locations or a large geographic footprint.

• Strong financial acumen with demonstrated ability to own and influence a multi-market P&L.

• Experience leading transformation, scaling operational improvements, and implementing new tools or service models.

• A leadership style rooted in accountability, collaboration, and the ability to inspire and develop others.

• Clear, confident communication skills and the ability to influence senior executives and field teams alike.

• High integrity, operational discipline, and commitment to safety and compliance.

• Ability to travel extensively across the US (50–75%).

• Bachelor's degree preferred; equivalent experience considered.

• Proficiency in Microsoft Office and operational systems.

• Valid driver’s license.

With Us, You’ll Enjoy