Staff Software Engineer

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

About Digital Technology:

We’re not yesterday’s IT department, we're Digital Technology. The world around us keeps changing and so do we. We’re redefining what it means to be IT with a mindset centered on transformation, experience, AI-driven automation, innovation, and growth.

We’re all about delivering delightful, secure customer and employee experiences that accelerate ServiceNow’s journey to become the defining enterprise software company of the 21st century. And we love co-creating, using, and highlighting our own products to do it. 

Ultimately, we strive to make the world work better for our employees and customers when you work in ServiceNow Digital Technology, you work for them. 

Role:

This person will work on a team of engineers who are responsible for the overall health and performance of critical platforms at ServiceNow doing proactive performance tuning and analysis.

What you get to do in this role:

• Architectural Guidance: Define and provide guidance to project teams on architectural principles, standards, and best practices. 
• Collaboration: Facilitate cross-functional collaboration among development teams, stakeholders, and business units to deliver integrated and cohesive solutions. 
• Innovation and Research: Foster a culture of continuous learning and exploration to stay ahead in technological advancements and emerging trends. 
• Innovation Showcase: Showcase architectural innovations and success stories to inspire and educate the organization on effective architectural practices and solutions. 

Qualifications

To be successful in this role you have:

• 6+ years of experience with Java, JavaScript or a similar OO language
• Experience with J2EE application servers (Tomcat, WebLogic, WebSphere, etc.)
• Development experience in JavaScript or Java (client/server-side)
• Knowledge of relational databases (Oracle, MySQL, SQL Server)
• Familiarity with dynamic HTML components (AJAX, JavaScript, DOM, CSS, XML, HTML)
• Understanding of SQL performance, tuning, and Explain Plans for complex queries
• Experience with scripting languages (JavaScript, Python, Perl, Unix/Windows Shell)
• Ability to write/debug Object-Oriented code (Java preferred)
• Knowledge of Java JDKs and memory management, including heap dump analysis
• Great communication and presentation skills
• ServiceNow architecture experience is a plus
• Basic understanding of ITSM, ITIL, and CMDB is a plus
• Experience in web application platform performance management is a plus

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Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable