Senior Manager Customer Engagement

Company Description

Statistics show that women and underrepresented groups tend to apply to jobs only if they meet 100% of the qualifications. Sobi encourages you to change that statistic and apply. Rarely do candidates meet 100% of the qualifications. We look forward to your application!

At Sobi, each person brings their unique talents to work as a team and make a difference. We are dedicated to developing and delivering innovative therapies to improve the lives of people who live with a rare disease. Our edge comes from our team of people and our commitment to patients.

Our mission and culture at Sobi North America get us excited to come to work every day, but here are a few more reasons to join our team:

• Competitive compensation for your work
• Generous time off policy
• Summer Fridays
• Opportunity to broaden your horizons by attending popular conferences
• Emphasis on work/life balance
• Collaborative and team-oriented environment
• Making a positive impact to help ultra-rare disease patients who are in need of life saving treatments

Job Description

The Customer Engagement Sr. Manager, reporting to the Senior Director of Marketing Operations Excellence, plays a vital role in supporting the cross-franchise operational needs of Sobi North America. Key responsibilities include overseeing the Sponsorship Approval Process, managing Speaker Bureau Operations, and overall Congress management. This role requires strong relationship-building and strategic execution skills to collaborate effectively with cross-functional teams. With a focus on driving operational efficiency and optimization, this position offers a unique opportunity to influence meaningful change across the NA Sobi organization.

• Sponsorship Approval Oversight
  • Manage the regional sponsorship process and external engagement process to ensure compliance and efficiency
  • Provide strategic vendor management to maintain system functionality and ensure sponsorships are executed and reconciled effectively
  • Oversee and participate in user training and refresher sessions to support process adherence.
• Speaker Bureau Operations
  • Ensure strategic vendor management to align with cross-functional team expectations and operational excellence
  • Lead and launch the annual Speaker Bureau Initiation process, ensuring smooth execution and alignment with organizational goals
• Congress Management
  • Project manage top-tier North America Sobi congresses, ensuring seamless execution
  • Provide strategic project management support for lower-tier congresses across various Therapeutic Areas
  • Manage vendor partnerships, ensuring effective coordination with booth/logistics vendors
  • Serve as the primary point of contact for Sobi NA Congress logistics and execution
• Strategic Marketing Operations Support
  • Share industry best practices and innovative solutions with stakeholders to drive operational excellence.
  • Identify opportunities to enhance efficiency, implement best practices, and optimize processes

Personal Attributes

• High level of emotional intelligence, as demonstrated in strong relationships with a wide range of internal and external stakeholders
• Ability to prioritize and multi-task in a fast-paced environment, meet deadlines, and communicate potential conflicts to leadership
• Works with a sense of urgency, efficiency, and attention to detail
• Operates with productive and agile decision making
• Self-starter, with the ability to think creatively and with solid problem-solving skills
• Experience working collaboratively with cross-functional groups to achieve common goals
• Demonstrated ability as a well-respected team player
• Experience working collaboratively with cross-functional groups to achieve common goals Demonstrates critical, creative thinking and problem-solving skills, and the ability to produce clear and concise written and verbal communications
• Excellent interpersonal skills and has ability to influence stakeholders

Qualifications

• 4-6 years of experience in a pharmaceutical/biotech company, focus in Marketing Operations a plus
• Proficiency working with advertising and promotional process
• Proficiency working in regulated operations environment
• Congress management experience is strongly preferred
• Solid project management experience
• Experience working collaboratively with cross-functional groups to achieve common goals
• Solid ability to communicate effectively across stakeholders

Additional Information

Actual pay for this position will take into account factors such as experience and location. In addition to