Guest Engagement Facilitator 1

About Us: The Griffin Museum of Science and Industry is the largest and most interactive science museum in the Western Hemisphere. Griffin Museum of Science and Industry (Griffin MSI) exposes guests of all ages to awe-inspiring exhibitions that spark curiosity and bring science to life. Griffin MSI’s mission – to inspire the inventive genius in everyone – is realized through its world-class exhibitions and engaging guest experiences. The Museum provides programs and experiences that deepen the engagement of students and teachers in science and science-related disciplines, with a vision to inspire and motivate our children to achieve their full potential in the fields of science, technology, engineering and math.

We offer a creative, collaborative, and innovative environment for our employees. Our employees get great perks such as: free admission to Griffin MSI for family and friends, free admission to other museums, free parking in Griffin MSI’s garage and more! If you are equally passionate about our vision and want to be surrounded by a team of dynamic, smart and innovative people, the Griffin Museum of Science and Industry is the right place for you!

The Job: The Guest Engagement Facilitator 1 (F1) role is responsible for providing all core team operational functions in support of engaging Museum guests by delivering world-class guest programming to all visitors to the Museum. This role is responsible for delivering scientific exhibit content in an educational, inspiring, and fun capacity by providing compelling and personalized facilitated experiences throughout the Museum.
 

This is a part-time position working onsite at the Museum 3-4 full days per week and is a union-represented position (AFSCME Council 31). Please note the role requires weekend availability and occasional evening availability for special events.

Responsibilities:

• Utilize a combination of science content knowledge, educational best practices, and strong public speaking skills to engage and inspire our guests in Museum exhibits and content.
• Proactively engages guests to participate in programming and to create personalized, guest-first experiences.
• Leads discussions with guests by applying a conversational educational approach and using open-ended questions to teach science content and reach program goals.
• Adapts guest engagements to reach diverse audiences of varying age, background, and knowledge levels.
• Utilizes existing program goals and outlines, along with independent or group research, to deliver inspirational programs.
• Anticipates guest issues and proactively solves guest issues and needs.
• Participates in team discussions and meetings to continually practice skills and improve programs.
• Perform core operational functions in support of the exhibits, including wayfinding, guest check-in for exhibits and other guest services, and opening/closing of the Museum.
• Supports team members with a positive, professional, and collaborative attitude.
• Anticipates team needs and collaborates on solutions.
• Actively participates in continual coaching and development of self, team, and programs in support of facilitation and program goals.
• Other duties as assigned.

Qualifications:

• One to two years' related experience in areas such as: program facilitation, customer