Associate Director, Systems and Outcomes

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Department:

Kogod School of Business

Time Type:

Full time

Job Type:

Regular

FLSA Status:

Exempt

Work Modality:

Hybrid 01 (On Campus 3-4 Days/Week)

Union:

Job Description:

Summary:

The Associate Director of Systems & Outcomes guides a team managing outcomes collection, career logistics, marketing, tech, and operations. The successful candidate will oversee the strategy for coordinating these functions in service of the Kogod career team and our constituents. This position will also directly manage an internal Kogod recruiting platform, serve as a liaison for university-wide recruiting platforms, create and maintain internal reporting and metrics dashboards, and coordinate outcomes collection in compliance with reporting standards and in collaboration with Kogod’s data team. 

Essential Functions:

1.) Leadership and Management

• Develop annual and long-term strategic plans and guide efforts of staff. 

• Provide effective leadership and supervision to the marketing/tech/career logistics/ops team, including FT staff, to ensure alignment with organizational goals and objectives.  

• Contribute to strategic planning efforts by providing insights, recommendations, and data-driven analysis related to recruiting and career development services.

• Implement performance management processes, including goal setting, regular feedback sessions, and performance evaluations, to support professional growth and development of team members.

• Identify training and professional development needs for the team and coordinate relevant training opportunities to enhance their skills and expertise. 

• Foster collaboration and partnerships with internal and external stakeholders including OIRA, Kogod’s marketing and events teams, the events/ops staff, vendors, and others. 

• Stay updated on industry trends and best practices in data management, metrics and reporting, and student engagement.

• Participate in professional development workshops, conferences, and training sessions, and implement new strategies or techniques learned. 

2.) Systems Management

• Provide comprehensive 12Twenty Administration and oversee management of all Kogod career-related platforms. 

• Serve as 12Twenty administrator facilitating account access, conducting CRM imports, trouble-shooting account access, and maintaining relevant documentation. 

• Collaborate with directors and leadership to establish usage and adoption roadmaps for internal systems used for operations and by students for career related activities. 

• Develop training plans and materials specific to career development, for example videos, summary sheets, SOPs, etc.

• To ensure effective adoption of new tools and features, and effective usage of technologies.

• Coordinate with team to conduct training for staff, faculty, and students on platforms.

• Conduct in-person and virtual training for students, faculty, staff, recruiters, etc. Including online tutorials and webinars. 

• Ensure staff have necessary access to Kogod and campus-wide tech systems relevant to their roles (e.g. Eagleservice).  

3.) Reporting

• Manage metrics and reporting to track alignment with goals and objectives. 

• Create and manage usage reports and maintain internal metrics dashboards tracking office’s progress towards strategic priorities.

• Manage data integrity, regularly con