Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Business Continuity Specialist within PNC's Technology organization, you will be you will be based in Pittsburgh, PA, Cleveland, OH, Birmingham, AL, Phoenix , AZ or Dallas, TX. The position is primarily based in a PNC location. Responsibilities require time in the office or in the field on a regular basis. Some responsibilities may be performed remotely, at the manager’s discretion.

In this role you will be working across the Technology organization to asses and respond to operational, customer, and enterprise impacts.

***PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.***

Role Responsibilities include:

- Quality monitoring and preparation of comprehensive assessments as it relates to day-to-day incidents or large scale planned or unplanned events. This includes Technology-related or local, state, national and global events that could affect the Bank operations and safety to employees (civil, political, economic, and natural).

- Assess all hazards presenting risk and prepare to execute on response plans and coordinate resources to respond to events, emergencies, and disasters to mitigate potential risk or impacts to people, property and adverse customer experience.

- You, in conjunction with others, will coordinate and execute the response needed for 24×7 support

Job Description

• Assists in the development of business continuity and disaster recovery plans; oversees testing, emergency response, and recovery. Guides the selection of operating strategies for the continuation of the business within a recovery time objective.
• Supports business recovery, crisis management, emergency management, contingency planning and disaster-preparedness planning. Provides support and expertise during live events.
• Conducts, communicates, and maintains business continuity lifecycle.
• Monitors and reports on the compliance of business continuity processes, readiness, events and exercise results. Supports businesses in relationships with audit and government regulators on business continuity issues.
• Develops, enhances and disseminates information on continuity processes, standards and initiatives. Provides support for the development and delivery of training on business continuity.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures