Premium Support - Financial Service Relationship Professional

Where Ambition Meets Innovation 

Build a career that matches all your initiative with an impressive dose of innovation. From cutting-edge resources and a collaborative environment to the freedom to make an impact and more, you’ll find the ingredients you need at LPL Financial to shape your success while helping clients pursue their financial goals. 

Job Overview

As the leader in delivering an elite and differentiated service experience, the Financial Service Professional will be responsible for supporting our top advisors (Summit Qualifiers) within our Premium Support Pod model.  The Premium Support Pod brings together service, case management, supervision, relationship management and marketing regulatory review functions into one dedicated team.

This personalized approach is an integral factor in building an effective relationship with our top advisors by taking a consultative approach in solving complex scenarios: taking ownership, partnering effectively with internal partners and being empowered to deliver solutions. 

What are we looking for?

We’re looking for strong collaborators who deliver exceptional client experiences and thrive in fast-paced, team-oriented environments. Our ideal candidates pursue greatness, act with integrity, and are driven to help our clients succeed. We value those who embrace creativity, continuous improvement, and contribute to a culture where we win together and create and share joy in our work. 

Responsibilities

• Research complex situations, set customer expectations, and define the actions necessary to resolve the situation

• Assume ownership of the inquiry and see it through to a timely resolution

• Complete operational tasks including data input

• Communicate with internal departments to improve processes and timely processing

• Actively participate in customer service training and other training to remain current with operational policies and procedures

• Communicate operational and financial industry policies and procedures.  Work to accommodate resolution outside of normal procedures when necessary

• Monitor and respond to email correspondence in a timely manner

• Work in a team environment assisting team members with questions & handling escalated items

• Assist with projects to improve the advisor experience and overall efficiency

• Research the key performance metrics of our advisors, including NIGO reporting, to enhance efficiency and identify critical insights for process improvements

• Utilize management for guidance when dealing with an escalation in order to work through and resolve the escalation while keeping ownership.  Assist in the resolution of escalated issues

• Identify process/procedure enhancements that drive the business forward and promote change

• Assists and/or conducts team huddles

​Requirements

• Strong MS Office skills, Beta experience preferred

• Strong customer focus, excellent verbal and written communication skills, a strong work ethic, and extremely organized

• 3 years of previous customer service experience

• 1 year of LPL experience in the Service Center, S360+ preferred

• Trained in New Accounts, Direct Business, Account Transfers, and Move Money

• SIE required within 90 days 

 

Pay Range:

$27.48-$45.81/hour

 

Actual base salary varies based on factors, including but not limited to, relevant skill, prior experience, education, base salary of internal peers, demonstrated performance, and geographic location. Additionally, LPL Total Rewards package is highly competitive, designed to support your success at work, at home, and at play – such as 401K matching, health benefits, employee stock options, paid time off, volunteer time off, and more. Your recruiter will be happy to discuss all that LPL has to offer!

 

Company Overview:

LPL Financial Holdings Inc. (Nasdaq: LPLA) is among the fastest growing wealth management firms in the U.S. As a leader in the financial advisor-mediated marketplace(6) , LPL supports over 32,000 financial advisors and the wealth management practices of approximately 1,100 financial institutions, servicing and custodying approximately $2.3 trillion in brokerage and advisory assets on behalf of approximately 8 million Americans. The firm provides a wide range of advisor affiliation models, investment solutions, fintech tools and practice management services, ensuring that advisors and institutions have the flexibility to choose the business model, services, and technology resources they need to run thriv