eCommerce & Parts System Coordinator

Wagner Equipment Co. offers challenging career opportunities, extensive training and employee development along with an opportunity to grow your career and thrive under Wagner’s reputation for excellence. We offer excellent benefits and supply you with the tools you need to maximize your potential and grow within Wagner.

Benefits include:

• Paid Time Off (PTO) Plan - Up to 96 hours of PTO in your first year + 8 company paid holidays
• Medical, dental, and vision insurance Life and AD&D InsuranceLife and AD&D Insurance
• Retirement Plans - Life and AD&D InsuranceRetirement Plans - 401K and Roth 401K, eligible employees can receive a company contribution up to 7%
• Tuition Reimbursement 
• Employee Assistance Program (EAP)
• CEFCU - Employees have access to services include payroll deductions savings, accounts, loans, VISA card, and more.
• Additional Benefits include: Supplemental life Insurance, Critical Illness + Accidental Insurance, ID WatchDog and discounted employee phone plans.

The Parts Systems and eCommerce Coordinator is responsible for the management and development of Parts Systems processes including eCommerce, Parts, DBS, WMS Systems, Freight Systems, and Logistics in a manner that reflects the company’s vision of working as “One Professional Team.”

Pay Rate:  $66,697.52 - $91,768.39 Annually
Pay rate is dependent upon education & experience. 

Essential Functions:

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Lead and support Parts systems, operations, logistics, and eCommerce initiatives to improve efficiency, customer experience, and financial performance.
• Analyze business processes, identify improvement opportunities, and implement system enhancements across Parts operations, including, eCommerce, WMS, distribution, freight, and inventory management.
• Manage and support customer-facing digital solutions and eCommerce platforms, including strategy, deployment, growth initiatives, performance metrics, and integration with company systems.
• Collaborate with IT, Sales, Marketing, Product Support, Caterpillar, customers, and internal stakeholders to develop solutions, drive adoption, and ensure business objectives are achieved.
• Establish, monitor, and report on departmental budgets, sales goals, KPIs, and operational performance metrics to support informed decision-making.
• Develop and maintain documentation of  processes, procedures, controls, training, and audit programs to ensure compliance, data integrity, operational consistency, and effective use of systems.
• Foster strong relationships with customers, Caterpillar, dealer peers, vendors, and internal teams while staying current on industry trends, emerging technologies, and best practices.
• Define reporting requirements and collaborate with BI resources to deliver dashboards and metrics that provide transparency into business performance, operational processes, and data accuracy for end users, leadership, and stakeholders.
• Perform other duties as assigned by management.

Technical Communicator (as needed)

• Research and resolve back orders, inventory discrepancies, parts availability issues, and technical concerns, including identifying alternative sourcing solutions when needed.
• Verify part specifications, investigate and report quality or dimensional discrepancies, and coordinate corrective actions with Caterpillar and vendors.
• Coordinate the identification, removal, and warranty recovery of obsolete, incorrect, or non-compliant inventory.
• Provide backup support for Parts Administration functions, including inventory management, WIP, stock orders, customer support, and related operational activities.

Preferred Education and Experience:

• Bachelor’s degree in Business, Information Technology, or related field, or equivalent experience.
• Experience in eCommerce, dealership operations, business systems, and/or logistics.
• Knowledge of dealer business systems, transportation, warehousing, and distribution processes.
• Customer service, technical, mechanical, or administrative experience preferred.

Physical Demands & Competencies:

• Standing, walking, talking, sitting, use of hands & hearing
• Primarily sedentary work in a cubicle/office environment.
• Regular sitting, standing, walking, and use of hands for computer-based work.
• Occasional lifting, carrying, pushing, or pulling of up to 25 pounds