Home Health Staff Specialist

Description

The IC: Building a world where everyone is Known, Valued, and Included.

Getting to know us: 

The Independence Center is the local home of civil rights for people with disabilities. Working with individuals, their families, and the community, we create independence so that all may thrive. We are not an assisted living center; instead, our organization provides information, resources, and support to help people with disabilities live, learn, work, play, and participate in civic life as equals. 

Why YOU are a good fit:

Are you an individual with high energy and strong self-motivation, dedicated to creating a positive impact? Do you possess exceptional skills in managing multiple responsibilities and take pride in consistently delivering outstanding results? If you are someone who values teamwork but also seeks opportunities for individual professional growth, then this role is perfectly suited to your caregiving spirit! Join us and be a part of making a meaningful difference.

What makes us one of the Gazette’s “Best Places to Work” every year:

Want to make a meaningful difference in our community while enjoying a healthy work-life balance? The IC offers a fun, casual and supportive work environment, competitive pay, and great benefits including:

• Flexible Fridays 
• Paid sick and frontload PTO
• 403(b) retirement plan with employer match
• Employer-paid life and disability insurance
• Employee Assistance Program (EAP)
• Exceptional medical, dental, vision coverage
• Tuition reimbursement

Requirements

What you bring to the table:

The Healthcare at Home Staff Specialist is responsible for seamless operations within Home Health by providing comprehensive administrative assistance and field support. This role is primarily responsible for facilitating caregiver coordination, maintaining schedules, and upholding quality care standards. This role contributes significantly to the efficient functioning of the Home Health team and the delivery of exceptional service to clients. 

Individuals with a desire to work alongside people with disabilities, make a significant contribution to the independent living movement and work with terrific teammates. You’re passionate, excited about making a meaningful impact, and ready to join an organization that leans into the challenges of educating our community about the importance of equal rights and empowerment for people with disabilities.

Specifically:

Required Skills/Abilities:

• Demonstrates The IC’s core values of Adaptability, Collaboration, Inclusion, Integrity and Person First.
• Commitment to co-creating a culture that fosters diversity, equity, accessibility, and inclusion.
• Extraordinary customer service skills.
• Effective communication skills.
• Self-motivated, persistent, and flexible.
• Strong organizational skills and detail oriented.
• Ability to handle multiple priorities as well as deadlines.
• Takes responsibility for high-quality work.
• Capacity to work individually and as a member of a team in a team-oriented, inclusive environment.
• Possess decision-making and problem-solving skills.
• The capacity to empower individuals to advocate for themselves to maximize independence.
• Ability to maintain a high level of confidentiality and work within the confines of HIPAA regulations.
• Proficiency with computers, including MS Windows, MS Office (Word, Excel, PowerPoint, Outlook, Teams), Zoom and other common computer programs.

Essential Responsibilities:

• Assists with Visits Scheduled Not Made (VSNM), including pulling daily reports, following up with caregivers, and documenting caregiver communications.
• Provides support to HH Schedulers with maintaining schedules and assisting with field staff to ensure coverage of client needs.
• Assist HH Schedulers with the payroll process, including managing administrative activity, performing daily data validation, running actual vs. scheduled visits, and making corrections/requests with time verification from field staff. 
• Provide administrative assistance for any program documents and  support of caregiver compliance and performance.
• Provide Home Healthcare Field support by performing PCA, PCW, and HMK visits which includes on-call visits.
• Professionally and timely documents all care provided to clients using the EMR on day of service. Charts arrival and departure times, travel times, and task codes. Notifies office staff immediately of any charting difficulties.
• Manages the on-call phone in accordance with