Ticket Office Assistant

Job Posting Title:

Ticket Office Assistant

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Hiring Department:

Intercollegiate Athletics

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Position Open To:

All Applicants

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Weekly Scheduled Hours:

19

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FLSA Status:

Non-Exempt from FLSA

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Earliest Start Date:

Immediately

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Position Duration:

Expected to Continue Until Dec 31, 2026

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Location:

UT MAIN CAMPUS

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Job Details:

General Notes

Texas Athletics will define what it means to be the world's best intercollegiate athletics program, instilling passion, knowledge, and character for all student-athletes to compete to win, to succeed academically, to achieve their dreams in life, and to contribute to society. Our mission is to prepare students to win with integrity-in academics, in athletics and in life.

Purpose

Texas Athletics Ticket Office is looking for individuals to provide quality service experience while assisting customers with ticket sales and mobile resolution.

Responsibilities

• Assist with building and strengthening customer relations with fans of Texas Athletics
• Assist with customers on gameday with ticket resolution and gameday ticket office duties as needed.
• Assist with programming, charging, and placing ticketing pedestal and handheld scanner placement for athletics events.
• Perform other duties as assigned
• Consistently exemplify the core values and quality standards of Texas Athletics. Always act ethically. Proactively seek guidance when unsure or unclear of a law, rule or policy applicable to you or your department/sport program. Actively participate in assigned education and training programs. Comply with all laws, policies, rules and regulations set forth by the Board of Regents of The University of Texas System, The University of Texas at Austin, NCAA, Conference, or other governing body, including state and federal laws. Annually obtain prior written approval and report all outside activities and outside income. Report knowledge of, or reasonable cause to believe, violation(s) of state or federal laws, policies, rules, or regulations of the University, Conference, or NCAA to IA ARMCS or IA HR. Fully cooperate with any investigation by providing complete and accurate information when requested to do so by Texas Athletics and/or the NCAA and do not influence others in any way during an investigation. As an employee of the university, if you witness or receive information about sexual harassment, sexual assault, dating violence or stalking that involves a current student or employee, you have a duty to promptly report the incident to the University’s Title IX Coordinator or a Deputy Title IX Coordinator. Reports may be made by phone, email or online. An employee who does not report an incident or who makes a false report is subject to termination and may be charged with a criminal offense (Class A or Class B misdemeanor). For more information about employee responsibilities under Title IX, including information about confidential employee reporting exceptions, please visit the Title IX website at http://titleix.utexas.edu.

Required Qualifications

• High school diploma or GED
• Must be available for varied hours including but not limited to – evenings, and weekends
• Must have computer skills and experience
• Demonstrate ability to take and accurately follow instructions
• Must be able to maintain a friendly, service attitude at all times.
• Relevant education and experience may be substituted as appropriate.

Preferred Qualifications

• Previous work experience in ticketing operations
• Knowledge of Paciolan ticketing system a plus

Salary Range

• $15/hour+ depending on qualifications and experience

Working Conditions

• Repetitive use of a keyboard at a workstation
• Use of manual dexterity
• Climbing of stairs​

Work Shift

• Work opportunities occur at all times of the day and on weekends.

Required Materials

• Resume/CV

• 3 work references with their contact information

Important for applicants who are NOT current university employees or contingent workers: You will be prompted to submit your resume the first time you apply, then you will be provided an option to upload a new Resume for subsequent applications. Any additional Required Materials (letter of interest, references, etc.) will be uploaded in the Application Q