Overnight IT Support Analyst II

General information

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Job Title Overnight IT Support Analyst II Functional Area Teammate - Information Technology City Remote Work Location Type Remote Employment Type Full-time (30+ hrs/week)/FULLTIME

Description & Requirements

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Position Description & Requirements

Position SummarY:

Radiology Partners IT Team is seeking a motivated, high performing Support Analyst.  The incumbent will provide IT support to end users who utilize Radiology Partners IT systems in the practice of providing and supporting radiology services.  IT supports responsibilities includes trouble shooting, problem management and apply analytical and problem-solving skills to help identify, communicate and resolve systems issues in order to maximize the efficiency and benefit of Radiology Partners IT team.

Shift: Friday through Monday 11pm to 9:30am EST

Who We Are and WHat we DO:

Radiology Partners, through its owned and affiliated practices, is a leading radiology practice in the U.S., serving hospitals and other healthcare facilities across the nation. As a physician-led and physician-owned practice, our mission is to transform radiology by innovating across clinical value, technology, service, and economics, while elevating the role of radiology and radiologists in healthcare. Using a proven healthcare services model, Radiology Partners provides consistent, high-quality care to patients, while delivering enhanced value to the hospitals, clinics, imaging centers and referring physicians we serve.

WHy Radiology Partners:

• Competitive Benefits package – Eligibility starts the month after hire, with tiered options to choose from.
• Compensation Reviews, Career Growth Opportunities
• Flexible Remote Schedules
• Generous PTO Plans and Paid Holidays
• Great Place to Work Certified

Position Duties and Responsibilities:

• Manage and troubleshoot daily IT issues for desktop PCs, mobile devices, and VPN tunnels, providing on-call support as needed.
• Oversee IT activities related to user access, incidents, service interruptions, and downtimes, ensuring consistent user experience.
• Document and communicate processes, including "how-to" guides and downtime procedures, to improve training and knowledge gaps.
• Analyze HL7 messages, identify recurring issues, and work with internal and external resources to implement permanent solutions.
• Utilize the ticketing system to document solutions and communicate resolutions effectively to customers and team members.

DESIRED PROFESSIONAL SKILLS AND EXPERIENC