Customer Support Engineer

Are you highly motivated?  Do you care about providing a great customer experience? Then consider a career at ControlUp!  ControlUp is a Digital Experience Monitoring and Optimization platform that transforms the way IT admins manage their environment and troubleshoot issues. Our product suite enables IT Admins to be more proactive and have greater visibility into the digital experience of their users. Most of our customers utilize Citrix, VMware, Nutanix, and/or Microsoft for their virtualization layer. Additionally, we have many customers who utilize IGEL thin clients. ControlUp provides our employees with:• Full & detailed onboarding from our professional training team geared to your specific position.• Flexibility, work-life balance & lots of professional and personal support.• Opportunities for continued professional development and growth. We are looking for talented support professionals who are passionate about technology, enjoy working with customers and know how to have fun.

Skills & Requirements:

• At least one year experience in professionally supporting enterprise customers.
• Basic knowledge of Windows server.
•  Basic networking experience.
• Excellent spoken and written English – native language level.
• Ability to work under pressure with multiple internal and external customers.
• Great communication skills.
• Familiarity with scripting languages (PowerShell).
• Knowledge of VDI Citrix/VMware) virtualization solutions.