Senior Manager Transport Operations

<h3>Job Description</h3><p>Rituals is growing rapidly, expanding across retail, e-commerce, and wholesale channels throughout Europe and beyond. In line with this growth, we are preparing to open our own state-of-the-art distribution center by 2027—an exciting milestone that will bring even greater control and efficiency to our supply chain.</p><p>The <strong>Senior Manager Transport Operations</strong><strong> </strong>will play a key role in this journey. Responsible for managing all transport flows between the warehouse, retail stores, wholesale (travel) clients and B2C customers this role combines daily operational leadership with long-term strategic planning. With full <strong>P&amp;L responsibility</strong><strong> </strong>for the transport budget, the Senior Manager will drive the transition toward a centralized warehouse model—working closely with both internal teams and external logistics partners to build a future-proof, scalable, and cost-effective transport operation.</p><p>The role is measured on key performance indicators such as On-Time Delivery (OTD), transport costs versus budget (P&amp;L responsibility), SLA compliance with logistics partners, and customer satisfaction across internal and external stakeholders. A crucial part of the position is active contribution to the transition toward a centralized warehouse model. To achieve this, the Senior Manager works cross-functionally with internal teams—including Logistics Warehouse, Supply Chain Planning, Fullfilment, and Control—while also managing relationships with external logistics providers, transport companies, and suppliers.</p><p><strong>Key responsibilities</strong></p><ul><li>Lead, coach, and develop a team of 2 Supplier Managers Transport.</li><li>Manage transport operations between warehouse, retail/wholesale clients and B2C Customers.</li><li>Maintain and strengthen relationships with logistics providers (contracts, SLAs, escalations).</li><li>Drive the transition to centralized hubs, including process and system alignment.</li><li>Own and manage the transport budget (cost control, flow optimization, reporting).</li><li>Standardize and automate transport processes in collaboration with stakeholders.</li><li>Monitor and improve KPIs (On-Time Delivery, transport cost per shipment, SLA adherence).</li></ul><h3>Qualifications</h3><p>·  At least 7–12 years of experience in transport management, supply chain, or logistics, with a strong focus on operational leadership and strategic process management.</p><p>·  Experience working with external partners and vendor management (3PL/4PL).</p><p>·  Strong analytical skills, including working with data and dashboards (Power BI, Excel).</p><p>·  Proven P&amp;L responsibility and experience in cost optimization within transport operations.</p><p>·  Experience in retail logistics and/or e-commerce is a plus.</p><p>·  Strong leadership qualities: coaching, connecting, and results-driven.</p><ul><li>Experience in implementation of TMS systems or Visibility tooling</li><li>Experience with supporting opening new warehouses</li></ul><p>·  Familiarity with change management, project management, and implementing new processes.</p><h3>Additional Information</h3><p>YOUR PATH TO A NEW CAREER</p><p>Grow with us! The next steps are:</p><ol><li>Apply via our website (<strong>make sure you meet the requirements and tell us why you apply</strong>)</li><li>Our recruiter will contact you within 10 working days.</li><li>A first interview follows in our Central Head Office in Amsterdam. </li><li>You do an online assessment.</li><li>You have the second interview online. </li><li>In the event of a positive outcome, you will receive a proposal with the terms of employment.</li></ol><p>Any questions? Our recruiter is happy to speak to you via <a href="mailto:pieter.deboer@rituals.com">pieter.deboer@rituals.com</a>. Please note that applications via e-mail are not taken into consideration. </p><p><strong>We kindly ask recruitment agencies to refrain from acquisition efforts. Unsolicited CVs or resumes will not be taken into consideration and will be treated as not received</strong></p>