Temporary Affordable Housing SR Community Director - Exempt (REF8798Q)

Company Description

Multifamily Property Management

Job Description

The Senior Community Director (Exempt) is fully accountable for all day-to-day operations of an asset/property or group of assets/properties totaling 300 units or more and managing a staff of 5 or more Full-Time Employees (FTEs). Responsibilities include overseeing and enhancing the value of the property(ies)/asset(s), and managing the asset(s) to meet the Client’s expressed operational and financial goals. This position exhibits additional leadership skills to elevate and support a more complex management structure. Will supervise all on-site staff, which may include: Assistant Community Director, Resident Services Coordinator(s), Compliance Specialist(s), Leasing Manager, Leasing Consultant(s), Maintenance Supervisor(s), Maintenance Technician(s), Make-Ready or Rehab Technician(s), Groundskeeper(s), Painter(s), and Housekeeper(s).

• Property Name: Mission Pointe
• 12450 Biscayne Blvd, Jacksonville, FL 32218, USA
• Full-Time
• Unit Count: 388

Pay: $66,000 - $71,000 / Year

DUTIES AND RESPONSIBLITITES

1.Leadership

• Exercise initiative, independent analysis and judgment involving difficult administrative and managerial requirements.
• Assist in the training and onboarding of new Community Directors (as requested).
• Participates in local property transitions

2.Client Relations

• Carry out the philosophies and wishes of the Owner in the daily overall operations of the apartment community to ensure FPI is meeting the Client objectives and expectations

3.Communication

• Maintain positive, professional and effective communication with applicants, residents, vendors, clients and guests while representing FPI.
• Keeps immediate supervisor informed concerning work progress, including present and potential work problems and suggestions for new or improved ways of addressing such problems

4.Employee Management

• Develop and manage the site team members; including participating in the hiring, training and evaluation of employees
• Ensure all open positions are filled in a timely manner.
• Ensure all employees maintain compliance with various department requirements.

5.Leasing/Occupancy

• Maintain occupancy levels as established by owner/budget expectations.
• Oversee and exhibit professional leasing techniques.
• Ensure completion of the monthly Market Surveys and analysis.
• Develop and implement advertising and marketing strategies for the apartment community as needed.
• Oversee and exhibit closing ratios in regards phone and walk-in traffic per FPI policy.
• Ensure that all online marketing sources are updated (e.g., Craigslist) daily.
• Promote positive resident/management relations, to retain desirable residents. Place customer need requests and follow up as number one priority.
• Develop and oversee the implementation of resident retention programs.
• Ensure the safety, comfort and privacy of all property residents
• Ensure move-in orientation is completed consistently with new residents.

6.Revenue Management

• Manage the maximum revenue potential of the property through the management of lease expirations and timely turnover
• Management of monthly rent collections and delinquency to include timely deposit and security of funds according to FPI policies.
• Participating in the development of and managing to the approved operating budget
• Accurately processing vendor invoices and managing accounting month end
• Comply with periodic financial reporting requirements e.g., petty cash, mileage reimbursement, and variance reporting.

7.Reporting and Document Management

• Maintain appropriate resident files including forms, leases, documents in accordance with FPI Standard Operating Procedures
• Responsible for the daily integrity and confidentiality of resident files
• Ensure that documents and reporting systems are maintained, updated, and organized.
• Meet all periodic reporting requirements e.g., Month End, Weekly Reports, Collection/Eviction Files etc.
• Assist in budget preparation and delivery.

8. Risk Management items

• Ensure compliance of Risk Management items through the following of the FPI Standard Operating Procedures
• Reports timely any/all injuries, illnesses, property damage through the proper reporting channels and forms
• React calmly and professionally in emergency, emotional and/or stressful situations
• Maintain current permit, licensing, and inspection requirements.
• Maintain compliance wit