HELPLINE MANAGER - SES - 42001379

Requisition No: 855285 

Agency: Agriculture and Consumer Services

Working Title: HELPLINE MANAGER - SES - 42001379

 Pay Plan: SES

Position Number: 42001379 

Salary:  $40,000.22 - $44,000.32 

Posting Closing Date: 06/30/2025 

Total Compensation Estimator Tool

HELPLINE MANAGER-SES

(CLASS TITLE: INFORMATION SPECIALIST II-SES)

FLORIDA DEPARTMENT OF AGRICULTURE AND CONSUMER SERVICES

DIVISION OF PLANT INDUSTRY

***OPEN COMPETITIVE OPPORTUNITY***

CONTACT:              

Holly Hughes; (352) 395-4778 or email Holly Hughes@FDACS.gov

MINIMUM REQUIREMENTS:

A bachelor’s degree from an accredited college or university and one (1) year of professional experience in news reporting, editing, public relations, public information, advertising, marketing, mass communications or journalism. 

A master’s degree from an accredited college or university with major course of study in communications or English can substitute for the required experience. 

Professional or nonprofessional experience as described above can substitute on a year-for-year basis for the required college education.

EDUCATIONAL NOTE: Graduates utilizing education attained in the United States to meet the minimum requirements of a position will not be appointed until verification of the applicable degree has been obtained. Foreign trained graduates utilizing a degree attained outside of the United States to meet the minimum requirements of a position must be prepared to provide a copy of a credential evaluation conducted by an Approved Credential Evaluation Agency.  A list of approved agencies can be viewed at “Approved Credential Evaluation Agencies, Florida Department of Education.” Approved Credential Evaluation Agencies (fldoe.org) 

***ATTENTION CANDIDATES***

To be considered for a position with the Florida Department of Agriculture and Consumer Services:

• All fields in the Candidate Profile must be completed (an attached resume is not a substitution for the information required on the candidate profile).
• Work history, duties and responsibilities, hours worked, supervisor, and formal education fields, etc. must be filled out to determine qualifications for this position.
• Responses to Qualifying Questions must be verifiable in the Candidate Profile.
  
  

The Florida Department of Agriculture and Consumer Services values
and supports employment of individuals with disabilities. Qualified
individuals with disabilities are encouraged to apply.

NOTES:

To maintain fairness and integrity in our hiring process, the use of Artificial Intelligence (AI) tools to answer qualifying questions or participate in interviews is strictly prohibited. Applicants must provide their own, authentic responses during all stages of the evaluation and recruitment process. Any candidate found using AI to assist in their answers will be disqualified from consideration.

JOB DUTIES:

General Statement: This position provides oversight of the Division’s Helpline and supervises staff to cover all daily calls and emergency program outreach support.

Helpline Management

• Monitors and replies to Helpline email inbox.
• Answers and assists callers in a friendly, informative manner.
• Records pertinent information in the division’s Communications Tracking System database and maintains reco