Health Unit Coordinator - DUH/DMP 8W Medical ICU (Days)

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.

About Duke University Hospital

Pursue your passion for caring with Duke University Hospital in Durham, North Carolina, which is consistently ranked among the best in the United States and is the number one hospital in North Carolina, according to U.S. News and World Report for 2023-2024. Duke University Hospital is the largest of Duke Health's three hospitals and features 1048 patient beds, 65 operating rooms, as well as comprehensive diagnostic and therapeutic facilities, including a regional emergency/trauma center, an endo-surgery center, and more.

Duke Nursing Highlights:

• Duke University Health System is designated as a Magnet organization
• Nurses from each hospital are consistently recognized each year as North Carolina's Great 100 Nurses.
• Duke University Health System was awarded the American Board of Nursing Specialties Award for Nursing Certification Advocacy for being strong advocates of specialty nursing certification.
• Duke University Health System has 6000 + registered nurses
• Quality of Life: Living in the Triangle!
• Relocation Assistance (based on eligibility)

Health Unit Coordinator - Duke University Hospital - Medical ICU (Part Time, Day Shift  2-days/3 days alternating schedules 12 hour shifts/week,  7 AM - 7:30 PM)

Duke University Health System seeks to hire a Health Unit Coordinator who will embrace our mission of Advancing Health Together.

Work Schedule: 

2 to 3, 12 hour shift. 24-36 hours per week. (7a-7:30p)

Responsibilities:

This position collaborates with healthcare providers by performing a variety of clerical duties to support patientcare. Duties include greeting patients and visitors, answering the telephone, responding to patient's requests, accessing the electronic medical record (EMR), scheduling appointments and providing general clerical support as needed by the department. This position will consistently exhibit excellent customer service skills. 

What you will do:

• Answer patient signals and relay request to appropriate individual.
• Place calls for consultations as needed
• Understand and is able to use the manual back up system as needed.
• Assemble and maintain patient charts from admission through discharge
• Prepare and upload paper documents into the electronic medical record (EMR).
• Navigate electronic medical record, access patient information, generate reports, schedule appointments and manage task list.
• Use available technology to request and coordinate patient transport.
• Assign nursing staff to communication systems.
• Assist in reviewing clerical duties and responsibilities with new staff members.
• Order supplies for the unit; maintain inventory and replenish as necessary.
• Copy, file, mail and/or distribute materials as appropriate.
• Maintain records as required by the unit (i.e. time sheets, continuing education information, etc.).
• Schedule maintenance in automated schedule system as directed by Nurse Manager or designee
• Generate reports as directed by Nurse Manager or designee (Example: compliance)
• Participate in review of activities and processes for area of work.
• Assists in implementing changes to effect continual improvement in services provided; and complies with regulatory and legal requirements
• Exhibit professional communication skill when answering the telephone and interacting with patients, visitors and other staff members.
• Round and greet patients each shift and explain their role.
• Greets patients, visitors, physicians and employees in a pleasant manner and refers to appropriate areas as needed.
• Answers phones, screens and refers calls as appropriate, delivers messages and provides information to patients, visitors and personnel upon request.
• Assist unit management in tracking inventory, stocking issues and maintaining adequate patient care supplies.
• Perform other related duties incidental to the work described herein. 

Knowledge, Skills and Abilities

• Knowledge of HIS procedures and of manual procedures when the system isdown.
• Successful completion of TJC and other regulatory/designated requirements within the probationary period.
• Knowledge and understanding of telephone etiquette.
• Knowledge of general clerical practices and procedures.
• Knowledge of spell