Technical Program Manager

This position is responsible for playing a pivotal role in the successful rollout of new e-commerce platform built on SAP Commerce Cloud. In this role requires leveraging technical expertise and project management skills to lead and coordinate all aspects of the rollout process, ensuring a smooth transition to the new platform and a seamless user experience for our customers.

KEY RESPONSIBILITIES:   

• Develop a comprehensive project plan, including detailed task breakdowns, dependencies, milestones, and a clear communication strategy. 

• Work with technical teams (developers, QA) to break down technical requirements into actionable tasks and ensure alignment with the overall project plan. 

• Proactively identify and manage project risks, developing contingency plans to mitigate potential issues and ensure smooth project execution. 

• Track project progress, monitor resource utilization, and identify areas needing adjustments to keep the project on track and within budget. 

• Possess a strong understanding of e-commerce platforms and the unique functionalities of SAP Commerce Cloud. 

• Able to translate business needs into technical requirements and effectively communicate them to the development team. 

• Stay up to date on the latest features and functionalities of SAP Commerce Cloud to ensure the new platform leverages its full potential. 

• Facilitate clear and consistent communication between all stakeholders throughout the project lifecycle, including business teams, developers, QA testers, and potentially external vendors involved in the rollout. 

• Manage stakeholder expectations, provide regular project updates and status reports, and address any concerns promptly. 

• Work with the QA team to define and implement a comprehensive testing strategy for the new SAP Commerce Cloud platform. 

• Ensure all functionalities of the platform are thoroughly tested and meet defined quality standards before launch. 

• Oversee the successful deployment of the SAP Commerce Cloud platform to production, ensuring a smooth transition from the existing platform. 

• Monitor the performance of the new platform after launch, identifying and resolving any post-deployment issues. 

GENERAL SKILLS & COMPETENCIES: 

• Strong understanding of industry practices
• High proficiency with tools, systems, and procedures
• Good planning/organizational skills and techniques
• Good decision making, analysis and problem-solving skills with ability to multi-task
• Strong verbal and written communication skills
• Good presentation and public speaking skills
• Good interpersonal skills
• Good conflict resolution skills and ability to deliver difficult messages
• Ability to build partnerships at all levels within the company, begin to build partnerships externally
• Resolve complex issues in effective ways

SPECIFIC KNOWLEDGE & SKILLS:   

• Minimum of 5+ years of experience in technical program management or a related field. 

• Proven track record of successfully leading and managing complex IT projects from initiation to completion. 

• Strong understanding of project management methodologies (e.g., Agile, Waterfall). 

• Excellent communication, collaboration, and interpersonal skills. 

• Ability to manage stakeholder expectations and navigate challenging situations. 

• Strong analytical and problem-solving skil