Administrative Medical Assistant (Massachusetts - Remote)

Nice to meet you, we’re Vesta Healthcare

Vesta Healthcare is a startup with a simple mission: Delivering extraordinary outcomes by unlocking the power of caregivers.  We enable people with personal assistance to thrive at home, in their community by assuring their caregivers have the resources, data, and support they need.  We achieve this through a combination of analytics, technology, services, and deep healthcare expertise. 

Vesta Primary Care “VPC” is one of Vesta’s divisions that specializes in primary care. We focus on older adults with long-term  home care needs. Our practice serves patients in need of chronic care management, often home-bound, who benefit from a primary care provider who makes house calls. In Massachusetts, we operate as both home-based primary care and host an in-person medical office in Duxbury.  We help these individuals live happier, healthier lives by partnering with their aides and caregivers, as a key part of the care team. We use a combination of in-person and virtual care to provide primary care to our patients. 

We seek team members who are passionate about caring for older adults and collaborating with their caregivers to provide a team-based approach to care. Our team members are patient-centered optimists who always focus on doing what’s best for patients and their caregivers. Our team goes the extra mile to ensure tasks related to patient care are complete, timely and thorough. We see ourselves as being here to improve the quality of life for caregivers and care recipients, allowing them to focus on the important things, like time with one another.

The Care Navigator Medical Assistant Role

Care Navigators are best known as the caring and friendly voice who answer our phones and guide patient care needs from request to completion. Our Care Navigators greet patients with warmth, a willingness to help and a drive to solve problems effectively. Our Care Navigators provide patient support at the “front office,” though typically through a virtual office and enjoy assisting a clinical team in coordinating patient care. Care Navigators are great multitaskers, balancing in-bound phone calls, electronic communication, and providing support to our primary care providers. 

The ideal Care Navigator is detail oriented, is driven to complete tasks with quality and completeness and enjoys the feeling of a clear task list. This individual prioritizes providing high quality, timely care and sees this as their purpose. It is all in furtherance of delivering high quality, personal care to patients and their families. VPC Care Navigators are the engines of our team. 

The ideal teammate would be able to: 

• Answer phones with a smile and customer service orientation
• Multitask with confidence and sensitivity; able to prioritize tasks
• Manage inbound phone calls and assign related tasks to the appropriate team members; routing calls and messages according to practice guidelines.
• Manage other forms of inbound communication such as faxes, emails and portal messages. 
• Schedule patient medical visits, whether in-home, in-clinic or virtual
• Design, route and communicate the provider schedule to both the provider and patients.
• Provide day-to-day administrative support to the practice
• Enroll new patients and discussing the practice with prospective patients; building and activating new charts
• Manage medical records
• Conduct patient-related task follow up such as chart prep, submitting referrals, following up on labs, diagnostic imaging orders and DME
• Facilitate patient conversations at the direction of the primary care provider and as needed to support care coordination
• Provide practice support including: contacting patients, caregivers, and care team members as directed, work closely with the clinical team to improve the health and care of our patients
• Coordinate care for patients of the practice
• Perform precise data entry within the electronic medical record, as appropriate for scope of practice 
• Serve as customer service support as needed
• Serve as Medical Assistant back-up as needed

Would you describe yourself as someone who has:

• Located in the state of Massachusetts (required)
• The ability to work Monday - Friday, 8:30 am - 5:00 pm EST (required)
• A national or state Medical Assistant certification (preferred)
• Fluency in English and Spanish/Mandarin/Cantonese/Russian (writing, reading and speaking) (preferred)
• A minimum of 2 years of experience working in a healthcare setting (required)
• Knowledge and understanding of medical terminology (required)
• Knowledge and understanding of chronic care management processes  (preferred)
• A customer service mindset