Internal Collections Representative

Since 2012, we've grown to become one of the leading single-family rental companies and homebuilders in the country, recently recognized as a top employer by Fortune and Great Place To Work®.  At AMH, our goal is to simplify the experience of leasing a home through professional management and maintenance support, so our residents can focus on what really matters to them, wherever they are in life.      The Internal Collections Representative is responsible for contacting and managing the accounts of past residents who owe AH4R a balance by negotiating repayment terms, setting up payment arrangements, disputing charges, ensuring payments are made in accordance with the signed agreement, and ensuring those signed agreements reach completion.   Responsibilities:

• Performs activities relating to outbound and inbound calls and/or emails from previous tenants. Provides accurate and timely assistance to the caller and documents activity in CRM database, ensuring proper call handling and follow up as needed. Places outbound calls to follow up with customers & property management regarding actionable items and/or provide additional information.
• Supports department by performing administrative duties such as noting accounts, managing profiles, and updating records.
• Supports team by attending meetings. Participates in growth and development opportunities including coaching and attending training.

Requirements:

• High School Diploma or equivalent required
• Minimum 2 years Collections experience preferably in a call center
• Experienced with customer service software applications
• Knowledge of Real Estate or Property Management industry preferred
• Understanding of VOIP phone systems
• Intermediate PC skills
• Proficient in MS Office
• Bilingual (English/Spanish) abilities a plus
• Excellent verbal and written communication, problem-solving, time management and conflict resolution skills.
• Strong relationship management, organizing and customer service skills.
• Must be able to meet multiple deadlines.
• Must be able to maintain confidentiality.
• Must be able to implement process improvement changes.
• Must be able to work in a team environment.
• Must be able to pay close attention to details.
• Must be able to adapt and flex to a changing environment.

Build your career with us -  At AMH, we know what it takes to feel at home. That’s not just our product; it’s also our culture. We work to maintain a people-first culture of trust, belonging, and inclusion, where our employees are empowered to collaborate and take initiative. If you’re ready to elevate your career, we hope you'll consider making your home with us. Apply today and a member of our Talent Acquisition team will reach out soon! To learn more about our workplace, please visit amh.com/careers.   #LI-DV1     CA Privacy Notice: To learn more about what information we collect when you apply for a job, and how we use that information, please see our CA Job Applicant Privacy Notice found at http://employeeprivacy.amh.com/