Customer Service Representative

POSITION SUMMARY

Manage and Build relationships with customers through order processing

JOB RESPONSIBILITIES

SPECIFIC RESPONSIBILITIES: The main responsibilities of the Customer Service Representative:

Process any customer orders, make changes to their orders or account Create new items when they are ordered for the first time Keep customers updated on any changes, which can include late orders or deliveries Utilizing our ERP to create work orders on time Work closely with production leadership to complete customer work orders on time

Work Instructions to be annually trained:

• PLW-OP17
• PLW-CS01
• PLW-CS02
• PLW-OP28
• PLW-WI03
• PLW-WI10
• PLW-WI21
• PLW-WI22
• PLW-WI23
• PLW-V01
• PLW-V02
• PLW-V03
• PLW-V04
• PLW-V05

QUALIFICATIONS

DIVISION:

U.S. Lubricants

U.S. Venture requires that a team member have and maintain authorization to work in the country in which the role is based. In general, U.S. Venture does not sponsor candidates for nonimmigrant visas or permanent residency unless based on business need. 

U.S. Venture will not accept unsolicited resumes from recruiters or employment agencies. In the absence of an executed recruitment Master Service Agreement, there will be no obligation to any referral compensation or recruiter fee. In the event a recruiter or agency submits a resume or candidate without an agreement, U.S. Venture shall reserve the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted to hiring managers, shall be deemed the property of U.S. Venture.

U.S. Venture, Inc. is an equal opportunity employer that is committed to inclusion and diversity. We ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender, gender identity or expression, marital status, age, national origin, disability, veteran status, genetic information, or other protected characteristic. If you need assistance or an accommodation due to a disability, you may call Human Resources at (920) 739-6101.