Business Enablement - Business Process Management Manager

 

As a Talent Enablement Manager within the Client Onboarding and Service organization, you will lead the strategic development and implementation of programs designed to enhance skills growth and talent mobility. You will oversee multi-year roadmaps in the Talent & Skills space, ensuring alignment with business priorities and leadership objectives. You will also focus on KPI-driven measurement and evaluation to ensure continuous improvement. Your role will involve fostering a culture of continuous learning, acting as a Subject Matter Expert, and driving initiatives that enhance employee productivity and engagement. Your expertise in data analysis will be crucial in extracting insights to inform decision-making and shape organizational strategies.

You will navigate complex matrix management structures, leveraging resources to drive strategic execution and change management efforts. Your ability to build strong relationships with stakeholders, including senior leadership, will ensure alignment and support for talent initiatives, ultimately enhancing the client and employee experience. 

Managing a team of professionals, you will cultivate a collaborative environment that encourages innovation and growth.                

Job Responsibilities:

• Lead and Manage Workforce Planning: Oversee the development of programs to support the growth of skills and increase talent mobility across the organization, ensuring alignment with leadership goals
• Strategic Management of Talent Enablement Projects: Develop and manage multi-year roadmaps in the Talent & Skills space, maintaining a strong awareness of business priorities, client impact, and leadership objectives
• Enhance Employee Productivity: Lead initiatives to identify key learning opportunities based on feedback, KPIs, and other key metrics, driving productivity and aligning with management strategies
• Cultivate a Learning Culture: Foster a culture of continuous learning and a growth mindset, ensuring that skill progression is a leadership priority across the organization
• Subject Matter Expertise and Leadership: Act as a Subject Matter Expert to cross-functional teams on key learning programs, providing leadership to improve the collective employee experience
• Oversee Strategic Review Processes: Lead and manage the strategic review process, including data gathering, materials preparation, facilitation, and follow-up action planning for identified talent priorities
• Collaborate with Internal Stakeholders: Partner with internal teams and stakeholders across the organization, aligning efforts with key leadership priorities
• Identify and build a Certification Approach: Aid in designing a certification approach across COS to enhance the development and skill-building of the organization, supporting leadership and management goals
• Manage and Develop a Team: Lead and manage a team of professionals, fostering a collaborative environment that encourages growth, innovation, and alignment with organizational objectives

Required qualification, capabilities and skills:

• 8+ years of leadership experience in the HR, learning, and innovation and project leadership fields 
• Demonstrated executive presence with the ability to effectively influence and engage stakeholders across all organizational levels and lines of business, driving alignment and commitment to strategic initiatives
• Skilled in leading and developing teams, fostering a positive and collaborative work environment that encourages growth and  innovation
• Expertise in analyzing large data sets to extract strategic trends and insights, driving informed decision-making and shaping organizational strategies
• Demonstrated ability to navigate and lead within a complex matrix management structure, exhibiting a high degree of initiative and results orientation, while effectively leveraging existing resources and tools to drive strategic execution
• Proven ability to develop and implement strategic plans that align with organizational goals and drive talent development initiatives
• Experience in leading change management efforts, particularly in the context of organizational learning and development
• Demonstrated ability to think creatively and develop innovative solutions to enhance learning and development programs
• Experience in building and maintaining strong relationships with key stakeholders, including senior leadership, to ensure alignment and support for talent initiatives
• Strong project management skills, with the ability to lead and manage multiple projects simultaneously, ensuring timely and successful delivery

Preferred qualifications, capabilities and skills 

• Financial services industry experience a plus
• Bachelor of Science or Bachelor of Arts Degree 
• Passion