IT Field Services Technician II

The IT Field Services Technician II provides on-site and remote technical support to dental practices within our network. This role involves troubleshooting hardware, software, network, and practice-specific applications, ensuring minimal disruption to daily operations and excellent customer service.

Responsibilities:

• Provide on-site and remote technical support to end-users for hardware (desktops, laptops, printers, peripherals), software (operating systems, office suites, practice management software), and network issues.
• Diagnose and resolve technical problems efficiently and effectively, escalating complex issues as needed.
• Install, configure, and maintain computer systems, software, and network equipment.
• Assist with IT projects, including hardware deployments, software upgrades, and network implementations.
• Document support activities, solutions, and configurations accurately within the ticketing system.
• Travel to various dental practice locations within the service area as required.

Education, Experience, and Skills:

• Associate’s degree in information technology or a related field (or equivalent experience).
• 2-5 years of experience in a field services or helpdesk role, preferably supporting multiple locations.
• Strong knowledge of Windows operating systems, Microsoft Office Suite, and basic networking concepts (TCP/IP, DNS, DHCP).
• Experience with hardware troubleshooting, repair, and installation.
• Familiarity with remote support tools and ticketing systems.
• Excellent problem-solving, communication (both verbal and written), and customer service skills.
• Ability to work independently and as part of a team.
• Valid driver's license and reliable transportation.
• Experience supporting dental practice management software (e.g., Dentrix, CareStack, Open Dental) and dental imaging systems is a plus.
• Availability to work irregular shifts, including evenings and weekends as well as occasional out-of-state travel. (less than 10%)