Associate Director, Total Rewards Delivery

Who We Are

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

The Role

Kyndryl is seeking a visionary and dynamic Associate Director of Total Rewards Delivery to join our HR Services team. This pivotal leadership role involves spearheading and managing comprehensive compensation and benefits programs across a designated region. The Associate Director will be instrumental in strategically transforming our total rewards initiatives to attract, retain, and inspire top talent in the fast-evolving technology sector.

Essential Skills, Duties & Responsibilities

• Lead and Inspire a Team: Engage and lead a team of Compensation and Benefits specialists, ensuring the seamless execution of global and in-country Compensation, Benefits, and Retirement programs across the region.

• Develop Best-in-Class Processes: Build and maintain standardized processes, creating comprehensive process documents, maps, and standard operating procedures to ensure efficiency and consistency.

• Drive Continuous Improvement: Proactively identify trends in escalations, measure SLAs and KPIs using data and analytics, and recommend process improvements or policy adjustments to enhance service delivery.

• Resolve High-Impact Inquiries: Serve as the final escalation point for high-impact or sensitive employee benefits inquiries, acting as a liaison between team members, vendors, HR teams, and leadership to ensure concerns are addressed with efficiency, accuracy, and empathy.

• Collaborate with HR Leaders: Partner with HR leaders through regular interlocks to track progress and performance, identify areas for improvement, and provide data-driven insights on compensation and benefits costs, compliance considerations, and evolving employee expectations.

• Align with Total Rewards COE: Ensure alignment with the broader Total Rewards Center of Excellence, identifying ways to enhance the employee value proposition.

• Ensure Compliance: Maintain compliance with local laws and policies, adhering to data protection and privacy laws.

• Enhance HR Knowledge: Partner with the Knowledge team to develop and maintain HR knowledge articles, communicating process changes and strengthening process knowledge for the HR community, managers, and employees related to Total Rewards.

• Champion Employee Interests: Balance the needs of both Kyndryl and the organization, delivering top-tier service experience that champions the interests of all stakeholders.

Your Future at Kyndryl

Every position at Kyndryl offers a way forward to growing your career, from Junior Administrator to Architect.  We have training and upskilling programs that you find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms.  One of the benefits of Kyndryl is that we work with customers in a variety of industries, from banking to retail. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here.

Kyndryl currently does not require employees to be fully vaccinated against COVID-19, however, if you are hired to work at a client, customer, or partner location, you may be required to show proof of vaccination to align with their respective COVID-19 vaccination policies.  Those who believe they are eligible may apply for a medical or religious accommodation prior to the start of employment.

Who You Are

You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others.

Required Skills, Experience and Circumstances

• Bachelor’s degree.

• Minimum 8+ years of experience in global Total Rewards management, with at least 3 years in a leadership role.

• Experience managing vendors and vendor relationships.

• Strong understanding of G