Visitor Experience Supervisor

How You’ll Contribute

The National Geographic Society headquarters, based in Washington, D.C., is undergoing a significant renovation project on its campus (called Base Camp). In 2026, we are opening the Museum of Exploration, featuring a state-of-the-art pavilion entrance, auditorium, iconic photo gallery, exhibition space, immersive walk-through attraction, retail, food and beverage, education center, archives, tours, and exciting new event space. The capstone of the renovation is a one-of-a-kind nighttime experience in the courtyard.


How You’ll Contribute
Job Profile Summary
The Visitor Experience Supervisor at the new National Geographic Museum of Exploration (MOE) will focus on ensuring smooth daily operations and high-quality visitor interactions.

We are seeking a team member who values interoperability and is ready to jump in and support colleagues across different projects when needed. At the Museum of Exploration, we believe that our greatest successes come from shared expertise and a willingness to step outside of a single role. This isn't just a part of the job; it's a core aspect of how we operate and collaborate, reflecting the spirit of partnership that defines National Geographic's culture.

This role requires individuals to be on-site to perform job responsibilities. Must be flexible and able to work nights, weekends and holidays as museum operating hours and programming demands.

The start date for this position is February 17th 2026.

Your Impact

Your Impact

Responsibilities Include: 

Daily Operations (55%) 

• Work collaboratively with the Customer Service and Ticketing Supervisor and Group Experience Supervisor to ensure daily museum operations run smoothly.

• Staff the museum and events, serving as a point of contact for visitors and customers who need assistance. 

• Ability to solve problems in a fast paced environment and respond appropriately to emergency issues by following internal and external procedures. 

• Respond to and resolve customer concerns and complaints, reporting significant issues to Senior Manager, Visitor Experience and Customer Service and Ticketing Manager,

• Manage crowd control and visitor traffic flow, with the ability to anticipate opportunities to assist visitors.

• Through formal training, observation and self-study, acquire knowledge of exhibition content at the MOE. 

Staff Coordination (30%)

• Hire and onboard new Visitor Experience Representative staff and train existing VXRs. 

• Coordinate weekly and daily schedules for Visitor Experiences staff. 

• Keep all staff updated of any changes or updates to daily operations as they occur. 

Reporting and Coordination (15%)

• Write and distribute all daily or weekly reports needed. 

• Provide on campus support for events across the Society as needed. Including but not limited to National Geographic Live, and NGS Signature Events. 

Educational Background 

Bachelor's degree preferred. 

Minimum Years and Type of Experience 

3+ years experience working in a museum, theater, or other cultural institution with 1+ years of managerial experience.

Necessary Knowledge and Skills 

• Excellent interpersonal and oral communication skills 

• Ability to learn and retain information quickly 

• Team-oriented with strong customer service skills

• Flexibility and positivity in dealing with new experiences and people 

• Enjoyment working with the public 

• Comfort learning and working with varied technologies and equipment

• Dependability, punctuality, and ability to work cooperatively as part of a team.

• Ability to spend 5+ hours a day navigating our public spaces

Desired Qualifications 

Bi-lingual in English and Spanish a plus 

Collaboration and Teamwork

Support various teams as needed, providing cross-trained coverage for breaks, absences, or high volume. Assist with general museum tasks such as maintaining public spaces, providing basic visitor assistance, and helping with event setup/breakdown.

 

Supervision