Sr. Customer Success Manager

Job Description

Make a Difference at Ivans 

Digital connectivity is the lifeblood of innovation. At Ivans, a division of Applied, we are at the heart of what is driving innovation across the entire insurance ecosystem. This is just one of the things that makes Ivans such a cool place to work. Making a difference – for the industry and within our team – is what pushes us to do better each day. 

Our culture is about more than developing the best technology. It’s about being innovative, investing in our team, creating a customer-centric environment, and setting the industry up for the future. 

  

Position Overview  

We’re searching for a Senior Customer Success Manager to join our Ivans team in a remote capacity. To keep us headed in the right direction, we’re looking for people who understand winning is a team sport, who value and seek to learn from our team’s diverse experiences and backgrounds, who welcome a challenge and take risks in the pursuit of creating better outcomes for our customers, and who can, at any given time, step back to laugh and have some fun.     

  

What You’ll Do

• Forge strong, productive relationships with our clients
• Work with internal teams and your customers to develop and implement strategies for achieving maximum adoption of the Ivans platform
• Develop a deep understanding of customer business initiatives and work with customer and Applied teams to reach those goals through Strategic Success Planning
• Gauge our customers' level of engagement with Tarmika, providing feedback to the other internal teams regarding product and service improvements
• Continuously drive communication and customer advocacy with other Applied departments to provide insights and ensure a consistent customer experience
• Provide first-class customer service, resulting in high NPS scores while maintaining a customer-centric attitude during all client interactions
• Understand, analyze and solve challenging customer requests using creative solutions while setting appropriate expectations

  

We’re Excited to Learn More About You  

Your experience may include: 

• A minimum of 5+ years of experience in Customer Success roles demonstrating expertise of industry best practices and customer retention
• Strong verbal and written communication skills to convey information to customers clearly, accurately, and concisely
• Excellent presentation skills to create, present, and lead client-facing meetings
• Ability to organize and prioritize tasks and projects with a high attention to detail
• Experience working with customer and senior-level executive stakeholders
• Operate as a creative problem solver - understanding not only the symptoms but the underlying problems your customers
• Bachelor’s degree or equivalent work experience in the areas of Business Management or related disciplines

  

You may have other skills or credentials, including:

• Experience with Ivan’s product portfolio
• Insurance industry experience

We know that talent comes from all backgrounds and experience levels. We encourage military members and their spouses as well as candidates without a degree or a background in tech to apply!  

  

When You Join Team Ivans, You Can Expect:  

 

A culture that values who you are and recognizes that you aren’t just an employee; you are a teammate, and you matter. We thrive on the benefits of our different experiences and celebrate the uniqueness our teammates bring to work with them every day.  

 

We flex our time together, collaborating remotely and in-person to empower our teams to work in the ways that work best for them. You’ll get to work with amazing people on cool innovation that brings the industry forward. 

 

A comprehensive benefits and compensation package that centers our teammates and helps them to bring their best to work every day:  

• Medical, Dental, and Vision Coverage  
• Holiday and Vacation Time  
• Health & Wellness Days  
• A Bonus Day for Your Birthday  

 Learn more about the people behind our products at https://www.ivans.com  

 

Our targeted starting base salary in the United States for this position ranges from $70,000 to $105,000 USD. To determine a new team member’s starting pay, we consider a variety of factors, including someone’s depth, breadth, and variety of experience, skills, and responsibilities. Depending on the role, team members may also be eligible to participate in additional compensation plans such as bonus and commission.

 

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