Manager, Salesforce

Learn what makes QTS a unique place to grow your career!

Who We Are:

It's pretty exciting, to find yourself standing in a pivotal moment in time. It’s even more exciting to be out front leading it. At QTS, our world-class data centers are supporting our customers most strategic growth initiatives, positioning us at the forefront of today’s dynamic digital transformation.

As AI and cloud drive the demand for increased speed, capacity and capability, QTS has emerged as the global digital infrastructure leader, committed to connecting the world for good. Driven by purpose and fueled by a spirit of innovation, QTS designs, builds and operates some of the world’s most advanced, forward-thinking data centers. QTS is a portfolio company of Blackstone. 

QTS is Powered by People. People who play a vital role in our company’s culture, innovation and growth. People who are committed to contributing to the communities where we operate and work. People who are knowledgeable, resourceful and mission driven. Together, we do great things.

Who You Are and the Impact You Will Have:

QTS’ Manager, Salesforce is responsible for executing on the vision for our Salesforce business applications. The Salesforce Manager leads teams of departmental, cross-functional, and third-party Salesforce application support professionals in the optimization of our application usage and business process performance.  

What You Will Do:

• Salesforce Functional Roadmaps – Completion and maintenance of functional roadmaps through collaboration with the VP Business Support Systems and functional leaders, review of vendor release and roadmap materials.

• Application & Business Process Enhancements – Scoping, planning, and execution of approved application enhancement projects. Define and manage change control process for development and release readiness criteria and ensure all changes meet criteria prior to deployment.

• System Availability, Confidentiality, and Security Standards - Development and implementation of Salesforce specific system support specifications and procedures in accordance with ISO27001:2013 standards.

• User Support - Managing the completion of tier 2 and tier 3 escalated support cases for Salesforce. Recognizes and steers the support tasks to the appropriate team. Gather, evaluate, and present performance metrics and benchmarks to resolve or prevent system problems.

• Application Usage Monitoring - Monthly analysis and reporting on Salesforce Application Usage and Salesforce Support Performance.

What You Will Need to be Successful:

• Bachelor’s degree or equivalent professional experience

• Three or more years of Salesforce Administration experience, three or more years experience working on complex projects with a focus on end-to-end implementation and management of Salesforce solutions, or five or more years of defining, designing, and implementing sales operations processes in Salesforce.

• Two or more years of people management experience including cross-functional and third party providers.

• Experienced in Information Technology project management methodologies, has successfully completed a variety of Information Technology enhancement projects utilizing different project delivery models.

• US Citizenship for this position is required by law due to federal customer contracts

Nice To Have:

• Salesforce Administrator Certification

• Change Agent - Excited about change, drives business process improvement and technology expansion within the business.  Resilient in the face of opposition and adversity, able to complete required changes.

• Self-Starter – Adapts to technology and business change, takes initiative to learn new technologies and business processes and shares skills gained with team members.

• Results Oriented - Track record of attaining goals, meeting objectives, and completing projects on time.  Sets measurable goals, and objectives, able to go above and beyond to achieve results.

The Perks (and these are just a few!):

• QRest Sabbatical           

• Employee Stock Purchase

• QTS scholarship for dependents

• Eagle Club award trip eligibility

• Paid volunteer days  

• Tuition assistance, parental leave and military leave assistance