Outpatient Clinic Manager

At Steadfast Health, we're on a mission to deliver hope, healing, and long-term health to those experiencing substance use disorder, through best-in-class addiction treatment and an unwavering belief that lasting recovery comes from partnering with our patients as respected equals in their care journey. We're a passionate team striving to raise the standard of compassionate care for our patients, and we know that to do that, we must care for our people first. 

Why This Role Exists

We're hiring the founding Clinic Manager for our new outpatient substance use disorder (SUD) treatment center in Raleigh, NC. Steadfast Health operates clinics across multiple states, and Raleigh will be our next launch where we will use a playbook we've refined through every prior launch: proven hiring processes, clinical protocols, and operational systems that let a new Clinic Manager focus on building a strong local team and culture rather than inventing infrastructure from zero.

The Clinic Manager exists to own the daily operations of a outpatient SUD clinic — and is made for someone who wants to lead, stabilize, and grow a new site, backed by an organization with an established foundation and a track record of successful clinic launches. This isn't a from-scratch build: you'll have the benefit of Steadfast's existing operational playbook, clinical standards, and organizational support, while still getting the ground-floor experience of shaping your own team and clinic culture from day one.

This role is a strong fit for candidates coming from outpatient behavioral health, mental health, or substance use disorder treatment settings.

Base salary range: $90,000 - $110,000, with a 10% performance based bonus program.

Responsibilities

Operations & P&L Management

• Oversee day-to-day operations of the clinic, ensuring high-quality care delivery, strong team morale, efficiency, and compliance.
• Own the clinic's P&L, managing budgets, revenue, and expenses to drive financial sustainability and growth.
• Own key metrics such as retention, no-show rates, access times, and productivity to ensure the clinic meets its operational goals.

Leadership & Team Development

• Lead by example, mentor, and develop staff to cultivate a supportive, collaborative, and high-performing team environment.
• Ensure strong hiring, onboarding, and talent development processes to drive employee satisfaction and high-quality patient care delivery.
• Foster an environment where staff feel heard and supported, conducting regular 1:1s and team meetings to align goals, address challenges, and ensure accountability.

High-Quality, Harm Reduction-Aligned Care

• Champion a patient-first approach by providing clinicians with the resources and training they need to deliver exceptional, evidence-based care.
• Ensure that patient care is holistic, compassionate, non-punitive, and in line with best practices for substance use treatment, including our commitment to low-barrier, harm-reduction care.
• Foster a tightly integrated partnership with clinical leadership, ensuring that operational practices enable and enhance evidence-based care.

Growth & Community Engagement

• Partner with the Business Development team to strengthen relationships with community organizations, local health providers, and advocacy groups to build a strong community network around the clinic.
• Serve as a key operational liaison to hospital partners, ensuring a seamless, high-touch experience that reflects Steadfast's commitment to being a trusted extension of their care team — responsive, proactive, and solutions-oriented.
• Collaborate with other Steadfast Clinic Managers and leaders to share insights, align strategies, and drive operational excellence across the organization.

Some of the Benefits

• Healthcare Coverage: Medical, dental and vision insurance
• Time Off: Flexible time off with generous PTO, floating paid holidays, and paid volunteer days
• Re-Fuel Days: 4 additional paid days off per year for mental health, rest, or continuing education (CEU) activities
• Continuing Education: Annual CEU support & ongoing paid training
• Employee Assistance Program (EAP): Free, confidential access to therapist sessions, legal guidance, financial resources, health coaching, and more — to support your overall well-being
• 401K Match up to 5%
• 100% employer-paid short-term and long-term di