Customer Service Representative and Sales

The Rustman Agency is actively seeking a dynamic Customer Service Representative and Sales professional to join our team. In this role, you will be the key liaison between our clients and the agency, ensuring excellent service and fostering positive relationships. Your primary responsibilities will include assisting customers with inquiries, effectively addressing their needs, and presenting our products to drive sales. We are looking for an enthusiastic team player who is committed to providing top-notch customer experiences while also achieving sales targets. If you are passionate about customer service and have a knack for sales, The Rustman Agency is the right place for you!

Responsibilities

• Respond to customer inquiries through various channels (phone, email, and chat) promptly and professionally.
• Provide solutions to customer issues and ensure satisfaction.
• Introduce new clients to our product offerings and assist them with their purchases.
• Maintain updated knowledge on products and services to effectively recommend solutions.
• Collaborate with colleagues to improve overall customer service delivery.
• Document all customer interactions and feedback for continuous improvement.
• Succeed in meeting sales quotas while maintaining high-quality service.

Requirements

• High school diploma or equivalent required; higher education in related fields is an advantage.
• Proven experience in customer service and sales roles is preferred.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and a customer-centric approach.
• Familiarity with CRM systems and proficiency in Microsoft Office Suite.
• A motivated team player willing to learn and grow within the company.
• Ability to handle high-pressure situations and adapt to changing environments.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Life Insurance (Basic, Voluntary & AD&D)
• Work From Home