Senior Account Executive, Small Business

Why Birdeye?

Once upon a time, local businesses could attract customers through advertising and word of mouth. However, that has all changed. Today consumers choose where to spend their money based on online reputation and digital experiences. Modern companies must deliver exceptional experiences that create repeat customers and need a platform that can do this at scale. Local businesses often need help to overcome the complexity and inefficiencies of using multiple applications to manage and optimize their marketing and customer experience operations. Their use of fragmented point solutions keeps them from achieving true customer insights and acting upon them in real time.

This is the challenge that Birdeye solves with its all-in-one reputation and customer experience platform. More than 100,000 local businesses and brands use Birdeye to be found online through local listings and reviews; engage with consumers through webchat, text, and social media messaging; collect digital payments; and gain insights to improve customer experience with survey, ticketing and benchmarking tools.

Birdeye is the leading all-in-one platform trusted by over 100,000 businesses of all sizes to manage online reputation, connect with customers, and generate insights. Founded in 2012 by Naveen (the 2021 EY Entrepreneur of the Year) and Neeraj Gupta, Birdeye is based in Palo Alto, CA, and backed by investors Marc Benioff, Jerry Yang, and Accel-KKR. Learn more at birdeye.com.

https://topworkplaces.com/company/birdeye/

What You’ll Do:

As an Account Executive, you will be responsible for building strong relationships with small businesses, understanding their unique challenges and needs, and presenting tailored solutions to help them enhance their online reputation, manage customer feedback, and improve their overall customer experience. You will leverage your strong sales skills, industry knowledge, and the value proposition of Birdeye;s platform to drive new business acquisition.

Unyielding enthusiasm for professional development, consistent excellence in professional communication, personal integrity in all situations, and genuine interest in the success of our customers.

Key Result Area #1: THE ROLE

Performance Standards:

1. Meet or exceed 30 daily calls with intent.
2. Meet or exceed 30 daily personalized emails
3. Meet or Exceed (10) SAL from your initial discovery meetings.
4. Hold a minimum of (5) discovery calls per week, and (5) demo per week.
5. Maintain a Closing rate above 30%

Duties & Activities:

• New Business Acquisition: Identify and engage with potential small business clients through various channels such as cold calling, email campaigns, and SDR Sets.. Effectively communicate Birdeye's value proposition and tailor solutions to match the specific needs of each business.
• Consultative Selling: Conduct thorough needs analysis to understand prospects' pain points and goals. Present Birdeye's platform as a solution to address these pain points, showcasing how our software can enhance their online presence, reputation, and customer interactions.
• Relationship Building: Establish and maintain strong relationships with key stakeholders within small businesses. Act as a trusted advisor, understanding their evolving needs and positioning Birdeye as a long-term partner in their success.
• Pipeline Management: Manage and maintain a healthy pipeline of leads and opportunities using Salesforce. Consistently update records, track sales activities, and provide accurate sales forecasts to management.
• Collaboration: Partner with cross-functional teams, including onboarding, customer success, and solution engineers, to ensure seamless customer onboarding, implementation, and ongoing support.

Skills, Knowledge, and Abilities:

• Sales Acumen: A strong understanding of sales principles, including prospecting, lead generation, negotiation, and closing deals.
• Active Listening: The ability to listen attentively to client concerns, understand their challenges, and ask probing questions to uncover deeper needs. This skill enables you to tailor your solutions effectively.
• Product Knowledge: A deep understanding of Birdeye, its features, functionalities, and how they align with clients' business objectives. This knowledge allows you to position the product as a valuable solution.
• Consultative Selling: Using a consultative approach to understand the unique requirements of each c