Senior Software Engineer, Matchmaking

At Two Chairs, we’re building a world where everyone has access to exceptional mental health care. We’ve brought together a remarkable team at the intersection of clinical care, design, and technology to change the way people find therapists who can help them.  We’re united by our personal experiences with the mental health care system and a desire to build a better one for everyone. With that, we're excited and honored to have been recognized as a 2024 Great Place to Work and one of the 2023 Bay Area Best Places to Work.

Diversity, equity, and inclusion are the principles guiding how we build our business and teams. We encourage interested candidates from diverse backgrounds to apply even if they don't think they meet every expectation of the role.

Our Perks and Benefits:

To support you at work, we offer some fantastic perks and benefits that reflect our mission of self-care and support, including:

• Equity in a high-growth start-up 
• PTO program, including a Winter Office Closing: Christmas Day (Observed)  through New Year's Day
• Comprehensive medical, dental, and vision coverage
• One-time $200 Work from Home reimbursement 
• Annual $500 professional development stipend to support your professional development
• Annual $500 subsidized company contribution to your healthcare FSA
• Annual $500 wellness stipend to encourage and support a well-rounded and healthy lifestyle
• Paid parental leave

About the role

We know that a strong therapeutic alliance positions clients for the best clinician outcomes–it allows them to talk freely and openly in a supportive, unbiased, and non-judgmental environment. The Matchmaker team partners with our Data and Clinician teams to maintain and advance the business-critical code that allows us to continue matching clients to the clinicians we know will best serve them. Working alongside a dynamic group of skilled engineers, you will be responsible for understanding and navigating the nuances of our matching system, delivering features for the users that interact with this system, and identifying and driving forward improvement to our system resilience and health.

As a Senior Software Engineer at Two Chairs, you will engage in cross-functional work with key stakeholders, implement solutions, and work with your teammates to help our organization and team level up. We move quickly because we know that translates into improving client experiences quickly, and we are strategic about the investments we make to speed up and work smarter.

Core Areas of Responsibility

Delivering high-impact feature work - 40%

• Design and implement technical strategies that deliver on OKR-related goals: work closely with product partners to ideate, understand problem space and goals, and propose technical paths forward that meet user needs and business goals
• Balance individual contribution and mentoring/coaching to help the team deliver high-impact features built in a way that supports system resilience and are well-tested 
• Make recommendations about strategies for elevating high-value inputs, streamlining workflows, and creating a smooth experience from intake to entry to care
  
  
• Implementation Planning - 40%
  
  
• Weigh risks and benefits of various approaches and bring along technical peers and nontechnical cross-functional partners
• Work with the Product Manager to assess the costs of various approaches and determine a path forward that is the best use of resources
• Given a list of requirements, develop strategies for implementation
• Define tickets with clear acceptance criteria and expectations for teammates to complete

Ecosystem ownership - 20%

• Understanding the inputs and outputs of matching, related workflows, and the variables that affect matching outcomes and communicate this understanding succinctly to partners
• Respond to inquiries from cross-functional partners about nuances of our system and be a partner in developing viable technical solutions to issues

Impact and Success Indicators 

Where you’ll make an impact in the first 90 days:

• Gain an understanding of the code base and the inner workings of our application.
• Bring fresh ideas and suggestions for improvements.
• Participate in sprint planning, stand-ups, and retro