Senior IT Support & Service Desk Administrator (Tier 1/2)

Senior IT Support & Service Desk Administrator (Tier 1/2)

Job Category: Information Technology

Time Type: Full time

Minimum Clearance Required to Start: Secret

Employee Type: Regular-Long Term Assignment

Percentage of Travel Required: Up to 10%

Type of Travel: Local

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The Opportunity:

Are you interested in continuing your career in Europe in a mission focused environment? CACI has established and upcoming positions throughout the European theater supporting multiple customers for the Department of Defense. We are looking for experienced, innovative and motivated IT Specialists to support enablement AFRIOM’s mission objectives.

 Responsibilities:

The Senior IT Support & Service Desk Administrator provides Tier 1 and Tier 2 technical support for enterprise IT environments, supporting end-user systems, infrastructure components, and service desk operations in a high-security, mission-critical environment. The position requires independent technical judgment, adherence to ITIL best practices, and consistent delivery of high-quality customer support in compliance with Service Level Agreements (SLAs).

More about the role:

 • Provide Tier 1 and Tier 2 support for desktop systems, laptops, peripherals, VoIP devices, and end-user applications.

• Diagnose, troubleshoot, and resolve hardware, software, operating system, and network connectivity issues.

• Administer user accounts and access controls using Active Directory and related identity management tools.

• Perform incident intake, triage, documentation, escalation, and resolution using approved service desk tools.

• Ensure incidents, requests, and changes are handled in accordance with ITIL processes and SLAs.

• Apply operating system updates, security patches, and baseline software configurations.

• Support enterprise infrastructure components including servers, storage, and network-connected devices. • Maintain accurate system, configuration, and asset documentation.

• Communicate clearly with users, management, and technical teams regarding issue status and resolution.

• Participate in shift work, including nights, weekends, and 24x7 operational coverage as required.

Qualifications:

Required:

• CompTIA Security+ (CE) – required (IAT Level II or higher).

• Microsoft certifications (e.g., MCSA, MD-100/101/102)

• Currently hold an Active Secret security clearance

• BA/BS + 3 years recent specialized or AA/AS +5 years recent specialized or a major cert + 7 years recent specialized or 11 years of recent specialized experience

• Ability to obtain TESA status

Desired:

• ITIL v3 – Foundation o CompTIA A+/Network+
• Automation using Microsoft PowerShell, VBScript, or batch files o Adaptable to changing circumstances and operational needs
• Understanding of Department of Defense Military standards o Experience with DoD IT security requirements
• Seasoned technical individual contributor ◦ Works independently with limited supervision
• May manage projects / processes
• Coaches and reviews the work of lower-level professionals
• Problems faced are difficult and sometimes complex ◦ Influences others regarding system design, solutions, and procedures

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What You Can Expect:

 

A culture of integrity.

At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.

 

An environment of trust.

CACI values the unique contributions that every employee brings to our company and our customers - every day. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.

A focus on continuous growth.

Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy. 

 

Your potential is limitless. So is ours.

Learn more about CACI here.

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