Senior Manager of Patient Experience Training

Join us as we transform immunology and deliver medicines that help autoimmune patients get their lives back. argenx is preparing for multi-dimensional expansion to reach more patients through a rich pipeline of differentiated assets, led by VYVGART, our first-in-class neonatal Fc receptor blocker approved for the treatment of gMG, and with the potential to treat patients across dozens of severe autoimmune diseases.

We are building a new kind of biotech company, one that maintains its roots as a science-based start-up and pushes our commitment to innovate across all corners of our business. We strive to inspire and grow our company, our partnerships, our science, and our people, because when we do, we deliver more for patients. 

The Sr. Manager of Patient Experience Training is responsible for creating, implementing and coordinating new hire orientation and ongoing training needs for all Patient Experience field teams. The Sr. Manager of Patient Experience Training will also be responsible to support training for our HUB business partners. Additionally, this position will be responsible for assessing and evaluating training needs and training effectiveness within Patient Experience, providing feedback to the leadership team, and developing solutions as needed.

This job will be a remote position but will require travel for activities including national and regional meetings and training classes as needed. Approximate travel: 25%

Roles and Responsibilities:

• Coordinate new hire training support during onboarding, home study, and application training

• Manage training content requirements for new hires, regional, and national meetings for all roles

• Design, develop, and implement sustained learning programs to increase skills, knowledge, and performance of field teams

• Build PSP training content for future product indications

• Identify learning/training gaps and implement solutions to address needs

• Collaborate proactively with marketing and other internal stakeholders to ensure field training aligns with brand messaging

• Manage the internal review process for all new and existing training materials

• Select and manage training vendors

• Contribute to both regional and national meetings throughout the year

Desired Skills and Experience:

• Bachelor’s degree and 5+ years of pharmaceutical industry experience

• Commercial Training experience preferred

• Strong attention to detail and focus on information accuracy

• Excellent written and verbal communication skills

• Proficient with Microsoft Office applications (Excel, PowerPoint, Word)

• Strong interpersonal skills; ability to work with cross-functional groups

• Ability to meet deadlines, multi-task, and remain flexible to meet business needs

• Proven ability to problem-solve and build consensus

• Experience with Veeva Vault preferred

• Ability to manage projects with external vendors

• Pharmaceutical launch experience preferred

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At argenx, all applicants are welcomed in an inclusive environment. They will receive equal consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other applicable legally protected characteristics. argenx is proud to be an equal opportunity employer.

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