Scheduler & Customer Service Liaison

POSITION SUMMARY:

Primarily responsible to organize work order flow, on-time deliveries, and monitoring expedites orders and customer service communications. Responsible for compliance to quality standards including ISO 13485 and FDA Quality Systems Regulations (QSR).

PRINCIPAL JOB DUTIES & RESPONSIBILITIES:

• Responsible for work order flow from customer service through manufacturing, including printing, scanning, delivering, updating, and monitoring. Review orders for options, seating, 100% inspection, Built-4-Me, bulk/spike orders, and service parts.
• Prepare manufacturing documentation packages for production orders and proper work order scan tracking into JDE.
• Responsible for ordering frames and reordering incoming parts, tracking, and scheduling expedite orders and processing order maintenances.
• Follow up and respond to expedite email requests.
• Responsible for monitoring on–time deliveries, expedite orders, investigating reasons for late orders.  Maintain contact with customer service and other production departments on order status, tracking bundled orders, expedite orders and late orders.
• Responsible for taking measures to prevent late orders: Work order tracking, investigating part shortages and related kanban card issues, and expediting parts through QC and warehouse only as required.
• Responsible for updating and running system reports.
• Review of customer order status from C2, JDE and customer purchase orders.
• Responsible for following all applicable safety/housekeeping guidelines.
• May work on special projects/assignments upon request.

REQUIRED SKILLS, KNOWLEDGE AND EXPERIENCE: 

• High School Diploma or GED is preferred
• Basic Computer skills, basic knowledge of Word & Excel
• Knowledge of Outlook
• Knowledge of JDE a plus
• Must have good customer focus and strong verbal & written communication skills.

COMPETENCIES:

• Managing Change – Initiating, sponsoring, or championing organizational change; helping others to successfully manage organizational change.
• Attention to Communication – Ensuring that information is passed on to others who should be kept informed.
• Building Collaborative Relationships – Developing and maintaining partnerships with others.
• Forward Thinking – Anticipating the implications and consequences of situations and taking appropriate action to be prepared for possible contingencies.
• Initiative – Identifying what needs to be done and doing it before being asked to or required by the situation.
• Thoroughness – Ensuring that one’s own and other’s work and information are complete and accurate; careful preparation for meetings and presentations; following up with others to ensure that agreements and commitments have been fulfilled.
• Flexibility – Openness to different and new ways of doing things, willingness to