Senior Manager, Service Delivery Management (TMT)

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Job Description

The Service Delivery Manager TMT plays a critical role in the efficient management of the Transition Management Team. The position will be responsible for operationalizing and delivering a wide range of HR activities related to workforce reduction and restructuring, collaborating with cross-functional teams, managing process improvement timelines and deliverables, and ensuring the successful execution of HR initiatives aligned with the TMT’s strategic goals. This role requires strong process management skills, effective stakeholder engagement, proficiency in reporting and analysis, and good working knowledge of HR processes related to re-organization activities.

Service Delivery Execution:

• Provide subject matter expertise and operational support to TMT product team by providing clear prioritization, assigning tasks and responsibilities, and monitoring progress.
• Facilitate change management processes, including communication plans and stakeholder engagement plans.
• Establish and maintain quality standards and best practices for TMT initiatives.

• Identify and assess risks, including potential issues related to scope, resources, timelines, and external factors.
• Proactively identify any potential roadblocks and implement contingency plans as needed to keep initiatives on track.

Process Management:

• Develop comprehensive plans that clearly outline scope, objectives, deliverables, and key milestones.
• Provide expert input for next phase technical enhancements in Workday supporting reorganization initiatives.
• Develop and gain alignment on the global annual exit wave schedule.
• Define timelines and work with downstream functions to ensure adequate resource allocation to ensure successful execution of TMT processes.
• Identify areas for improvement and implement enhancements based on lessons learned.

Stakeholder Engagement:

• Collaborate closely with HR, Finance, Legal, Market HR leads, IT, and other internal partners, gathering input and insights and ensuring alignment on the product vision, strategy, and roadmap.
• Establish collaborative partnership with key stakeholders to clearly set objectives, requirements, and expectations.
• Provide insight, ideas and proposals and gain alignment with relevant stakeholders.
• Draft and send regularly scheduled and ad hoc communications for the HR and TMT communities.

Reporting and Documentation:

• Prepare detailed and insightful status reports that highlight progress, accomplishments, and challenges.
• Maintain accurate and up-to-date process documentation, including work plans, meeting minutes, and decision logs.
• Extract and analyze data from Workday to ensure compliance with internal business controls and government regulations as well as report on statistics and trends.
• Archive process documentation for future reference and audits.
• Maintain SharePoint sites to enable easy and intuitive access to process documentation.
• Create documentation for new business initiatives as well as changes and updates to existing processes, including process flows, local work instructions, etc.
• Develop training content and lead trainings sessions for various stakeholders.

Operational Influence:

• Develop and garner s