Stop Loss Client Consultant

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Profile Summary:

The Stop Loss Client Consultant (SL CC) functions as a relationship consultant for a focused book of Stop Loss clients. The role is responsible for overseeing the implementation of new Stop Loss business and renewals, as well as providing proactive customer management, customer education, relationship development of both customers and the local brokerage / TPA channel, profitable growth, and the retention and development of Voya’s Stop Loss in force book. This position is externally facing and may require minimal travel. 

Profile Description:

• Serve as main point of contact for a focused book of Stop Loss clients to provide product information, process information and issue resolution, problem-solving, and overall management of the Voya relationship throughout the life cycle of a client (implementation, ongoing servicing, and renewal) 
• Responsible for the onboarding and overall management of assigned customer relationships, supporting retention of business
• Builds and manages implementation timelines, tracking key dates and deliverables, including but not limited to contract delivery, claims system readiness and premium administration set up
• Prepares agendas and leads implementation and ongoing meetings as needed
• Participates in client visits / stewardship meetings as requested
• Supports the development and execution of client workshops / administration concerning topics in partnership with the Sales team. Examples include any new legislation that impacts our Stop Loss business, new product features, timely claims filing, and claims reporting.

Knowledge & Experience:

• 2+ years of Stop Loss experience
• Excellent written and verbal communication skills
• Strong organizational, planning and time management skills
• Ability to multitask, and prioritize in order of importance while also managing to hard deadlines
• Ability to proactively anticipate client needs and to think broadly when problem solving and making decisions

Compensation Pay Disclosure:

Voya is committed to pay that’s fair and equitable, which means comparable pay for comparable roles and responsibilities.

The below annual base salary range reflects the expected hiring range(s) for this position in the location(s) listed. In addition to base salary, Voya offers incentive opportunities (i.e., annual cash incentives, sales incentives, and/or long-term incentives) based on the role to reward the achievement of annual performance objectives. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Voya Financial is willing to pay at the time of this posting.

Actual compensation offered may vary from the posted salary range based upon the candidate’s geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

$60,450 - $100,760 USD

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