Product Offering Manager

IQVIA’s Digital Enablement Center of Excellence powers exceptional brand experiences, delivering innovative solutions based on a customer-first, insights-driven, and integrated omnichannel vision. We provide authenticated, enhanced data and analytics, innovative fit-for-purpose healthcare technology, and the expertise to enable an effective and adaptable marketing model that drives better quality of care and patient outcomes. IQVIA is the leading global provider of data, advanced analytics, technology solutions and clinical research services for the life sciences industry.

With the Audience Identity Management (AIM) team, you will find people who thrive on transforming raw data into meaningful insights, propelling healthcare innovation forward. You’ll be at the heart of our AIM team, leveraging advanced analytics to solve real-world challenges and improving patient outcomes. Join us, and you’ll not only shape the future of data-driven healthcare but also grow within an industry-leading company that values your expertise and vision. If you’re passionate about making a tangible impact in a dynamic, collaborative environment, the AIM team is where your skills will make a difference every day.

Role Overview:

The  Product Offering Manager will support the end-to-end execution of product operations, roadmap delivery, and client engagement for IQVIA’s AIM XR platform. This role is ideal for a detail-oriented, proactive individual who thrives where innovation and technology advancement intersect. The candidate should be passionate about healthcare innovation and possess a strong understanding of the market for HCP behavioral insights, identity resolution, and digital engagement.

You will work closely with the AIM XR Product Manager to manage the product support queue, coordinate cross-functional teams, and ensure timely delivery of roadmap initiatives—freeing up strategic bandwidth for long-term planning and innovation.

Key Responsibilities:

Product Operations & Support

• Manage the day-to-day product support queue, triaging incoming requests and ensuring timely resolution.
• Serve as the first point of contact for internal stakeholders on AIM XR product questions, issues, and enhancements.
• Maintain documentation and process flows to ensure consistency and transparency across teams.

Client Engagement & Communication

• Draft and deliver client-facing communications, including roadmap updates, feature explanations, and support responses.
• Support client meetings and workshops by preparing materials, capturing feedback, and following up on action items.
• Translate client needs into clear business requirements and collaborate with cross-functional teams to deliver solutions.

Roadmap Execution

• Partner with the Product Manager to maintain and update the product roadmap in Aha!, ensuring alignment with business priorities.
• Track progress of roadmap initiatives and escalate risks or blockers as needed.
• Coordinate with engineering, data science, and operations teams to ensure timely and high-quality delivery.

Product Development & Documentation

• Write and maintain business requirement documents (BRDs) for new features and enhancements.
• Conduct competitive research and internal analysis to support product decisions.
• Assist in the development of go-to-market materials, training decks, and internal enablement content.

Strategic Collaboration

• Work closely with the Product Manager to identify opportunities for innovation and process improvement.
• Support strategic initiatives such as HCP behavioral insights, renewal planning, and cross-product alignment.
• Help define and refine product KPIs and reporting dashboards.

Ownership Mentality

• Take full ownership of assigned product areas, driving initiatives from concept to delivery with minimal oversight.
• Proactively identify gaps, propose solutions, and follow through on execution.

Analytical Thinking

• Use data to inform decisions, validate hypotheses, and measure success.
• Collaborate with analytics teams to interpret HCP behavioral data and translate insights into product improvements.

Cross-Functional Leadership

• Act as a connector between Product, Engineering