Service Delivery Manager - Clinical Admin

Department: GP Assistants

Employment Type: Permanent - Full Time

Location: Penrose Surgery & Penrose Maddock Way

Reporting To: Karan Kalucha

Compensation: £29,000 - £33,000 / year

Description

We are looking for an organised, supportive and detail-focused Service Delivery Manager to help lead our busy back-office clinical administrative teams across multiple GP sites.


In this role, you’ll support the Service Manager in overseeing several key functions, including referrals, medical reports, document assessment, laboratory results and general clinical administration. You will provide day-to-day supervision, deliver training, conduct audits, drive quality, and ensure we provide accurate and efficient support to patients and clinicians.

What we’re looking for:

• Strong communicator with proven experience managing people and processes
• Excellent attention to detail – accuracy really matters in this role
• Confident problem solver who thrives in busy environments
• Ability to coach, support and develop staff
• NHS experience helpful but not essential

Key responsibilities:

• Lead and support multiple admin teams (referrals, medical reports, document processing, labs)
• Deliver training and complete quality audits
• Monitor performance, workflow volumes and turnaround times
• Work closely with internal and external partners (GPs, clinical teams, hospitals, insurers)
• Improve processes to enhance patient experience and service efficiency

If you're passionate about developing people, improving processes and delivering high-quality administrative services, we’d love to hear from you.

More Information

Check out the Job Description for this role and don't forget to have a look at our Main Site before applying.
We are unfortunately unable to sponsor applicants for this role, so you will need to have right to work in the UK in order to apply for this role.