Director, Enterprise Policy Governance

At Early Warning, we’ve powered and protected the U.S. financial system for over thirty years with cutting-edge solutions like Zelle®, Paze℠, and so much more. As a trusted name in payments, we partner with thousands of institutions to increase access to financial services and protect transactions for hundreds of millions of consumers and small businesses.

Positions located in Scottsdale, San Francisco, Chicago, or New York follow a hybrid work model to allow for a more collaborative working environment.

Candidates responding to this posting must independently possess the eligibility to work in the United States, for any employer, at the date of hire. This position is ineligible for employment Visa sponsorship.

Overall Purpose

The Enterprise Policy Governance Director is a key member of the Enterprise Risk Management leadership team and is responsible for establishing and overseeing the company’s enterprise-wide policy governance framework to ensure that all policies are consistent, well-controlled, regulatory-compliant, and aligned with the company’s risk appetite and strategic objectives. This role provides leadership in maintaining a coherent and effective policy inventory, guiding policy owners through the development and review lifecycle, and ensuring clear standards, controls, and quality across documents. The Director partners with senior leaders across all lines of defense to drive policy discipline and reduce operational and compliance risk.

Essential Functions

• Build and maintain the Enterprise PSP Program, including strategic vision, framework development, and a PSP lifecycle based upon industry leading practices.

• Establish and facilitate a Policy Governance Group to set and maintain the company’s overall policy governance framework.

• Create a framework for policy change impact assessments and oversight/monitoring of execution and adherence to program requirements.

• Lead or influences cross-functional teams to build and enhance policy governance across the organization.

• Establish and manage a quality review process, including a credible challenge, to drive excellence and ensure PSPs meet best practices and EWS guidelines.

• Design and facilitate the policy exception process including credible challenge at inception and validation of remediation at closure.

• Develop and implement escalation protocols for delayed policy and standard implementations and updates, as well as non-adherence to PSPs.

• Create and manage the ongoing review of metrics (KRIs/KPIs) and ability to determine trends, variances, and identify areas in which positive changes can be made to measure the health of the PSP program.

• Oversee the monitoring and maintenance of a comprehensive inventory of all Early Warning PSPs.

• Facilitate policy vetting discussions with key senior stakeholders (defined by policy owners) to ensure comprehensive review of enterprise policies.

• Work cross functionally with teams (e.g., Compliance, Legal, Security, and Privacy) in creating and updating enterprise policies to ensure continued alignment with regulatory obligations.

• Own and maintain the Policy module within the Governance, Risk, and Compliance (GRC) tool. Responsible for the process/operating design, implementation and execution of the Policy module with the objective to improve and automate the PSP program.

• Design and implement standard templates for PSPs and educate employees on proper use and the documentation of objectives, risks, and internal controls.

• Stay abreast of relevant regulation, emerging threats, policies and best practices, and maintains a mindset of constant innovation to improve the Enterprise PSP Program.

Qualifications

• Bachelor’s degree in risk or business-related discipline or equivalent experience.

• Twelve (12) or more years’ experience related to risk governance and policy governance strategy, implementation, and oversight of a firm-wide program.

• 5 or more years experience in leadership roles within risk and policy governance. 

• Experience building a policy governance framework.

• Experience drafting, editing, and reviewing PSP documents.

• Experience working in a fast-paced, change-driven environment.

• Excellent written and verbal communications skills to professionally address a wide and varied audience, including executive management, both internally and externally.

• Proven ability to partner and collaborate with others across an organization, including Compliance, Risk, Security, Operat