NOC Engineer - Transmission/ Cisco CCNA/ Cisco, DWDM, Huawei (USA) - Immediate start available

Permanent / Full time / On-Site/ Shift Work

Location: Herndon, VA, USA only

Shifts: 6 AM to 2 PM, 2 PM to 10 PM, 10 PM to 6 AM (Includes some weekend shifts: 6 AM to 6 PM, 6 PM to 6 AM)

Please note: ONLY applications with current or most recent experience in NOC role will be considered. Ideally, we are looking for an associate/ mid-senior level candidate (2-4 years).

 

JOIN A LEADING GLOBAL GROUP DRIVEN BY AMBITIOUS PEOPLE WHO ARE PASSIONATE ABOUT EXCELLENCE IN EVERYTHING THEY DO ��

 

POSITION OVERVIEW:

We are seeking a highly motivated and experienced NOC Engineer - Transmission to join our team in Herndon, Virginia. The ideal candidate will have a background in network operations, with experience in DWDM or Huawei technology and proficiency with Cisco routers.

As a NOC Engineer at PCCW Global, you will play a critical role in the 24/7 operations of our Network Operations Centre (NOC). You will be responsible for ensuring the timely identification and resolution of issues across our cable, transmission, and VIP customized transmission networks. The role requires a positive attitude, flexibility, excellent work ethic, and the ability to work effectively under pressure and meet deadlines.

This position offers an exciting opportunity for a motivated individual with a passion for problem-solving and a desire to grow in a dynamic, challenging environment. Join us and support the overall PCCW Global Network Operations Centre mission! ��

 

SOME OF YOUR TASKS WILL INCLUDE:

• Network Monitoring: Proactively monitor network performance 24/7 using network management systems (NMS) to identify potential issues and take corrective actions to maintain optimal network performance.
• Fault Management: Respond promptly to alarms and service desk tickets, performing fault isolation, troubleshooting, and resolution for transmission network incidents across DWDM, SDH, and submarine cable systems.
• Incident Response & First-Line Support: Provide first-level support for transmission and submarine network equipment faults. Coordinate with engineering teams for hardware replacements or advanced troubleshooting as necessary.
• Testing and Verification: Execute Bit Error Rate (BER) and RFC2544 tests to identify transmission network faults, validate performance, and ensure network connectivity meets required standards.
• Service Restoration: Conduct service assurance activities and implement restoration procedures to minimize downtime for PCCW Global's DWDM, SDH, and submarine cable networks, ensuring service continuity.
• Collaboration & Coordination: Collaborate with internal teams, vendors, and customers to resolve transmission network issues efficiently and ensure seamless service delivery across the network.
• Documentation & Reporting: Accurately document all troubleshooting steps, resolutions, and outage details in the ticketing system. Provide clear and timely updates to internal stakeholders and customers.
• Routine Maintenance: Perform regular routine maintenance tasks on network systems according to documented procedures, ensuring network stability, optimal performance, and readiness for traffic.
• Circuit Testing & Acceptance: