Knowledge Management Technician

Company Description

Work with Us. Change the World.

At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world’s most complex challenges and build legacies for future generations.

There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world.

We're one global team driven by our common purpose to deliver a better world. Join us.

Job Description

AECOM is seeking a Knowledge Management Technician to be based remotely.

This content management role focuses on document migration to and management within an Electronic Document Management System (EDMS, e.g. AODocs), assisting in the management of taxonomy, metadata requirements, and providing support for all central document control needs to teams using Google IP systems and database management systems.

Critical to the Role: 

• Work with key stakeholders to obtain business requirements in successful document migrations to EDMS applications

• Execute bulk data migration and metadata update projects using custom tools and applications

• Maintain data quality for existing dashboards, tools, and custom applications within EDMS applications 

Primary Responsibilities:

AODocs Content Management, Data Migration, & Access Management [90%]

Lead and coach EDMS technicians on AODocs content management, data migrations and access control in line with KM best practices

Conduct gPOR readiness dissemination quality checks and maintenance

Manage migration processes (singular and bulk)

• Perform requirements gathering

• Outline and obtain metadata requirements

• Process singular/bulk document migrations

Perform quality checks for metadata, folder placement and workflow status

Manage document update processes (singular and bulk)

Perform requirements gathering

Outline and obtain metadata requirements

Process singular/bulk document migrations

Perform quality checks for metadata, folder placement and workflow status

Monitor and advance workflow management and release cycles

Create document tracking through routine and query-based methods for content alignment, quality and placement

Quality Assurance [10%]

Manage and update KM Teams Historical Metadata Tracker

Develop and refine migration training processes, and template development

Support project PM in development of new process development, project development in Asana, trainings and documentation management

Compile and update Full Lists of gDesign documents, Doc Status and DDIs for dissemination in gPOR packages for capturing Data Center Intellectual Property Lifecycle

Conduct routine inspection and adjustment of AODocs documentation, folder structure and dissemination compliance

Additional Responsibilities:

Custom Dissemination

Perform requirements gathering

Review custom dissemination requests as needed for one-off projects, revisions, and development team needs

Process custom dissemination requests: ensure requirements are met and requestors have access

Qualifications

Minimum Qualifications & Expertise:

•  BA/BS + 2 Years of related experience or demonstrated equivalency or experience and or education

• Google suite, specifically sheets and performing custom queries 

• Experience with routine data manipulation, custom queries, cleansing and formatting with large data sets

• Strong communication skills, both verbal and written

• Strong attention to detail, especially with metadata and taxonomical structures

Preferred Qualifications:

• BA/BS degree or equivalent work experience in information technology, computer science, business administration, construction management, psychology or related fields

• Ability to effectively organize several projects at once within project management applications (Asana, Buganizer, Jira etc.)

• Extensive experience in rapidly changing environments

• Past enterprise-level e