Business Solutions Engineer for FIS Commercial Loan Origination

Job Description

About FIS

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

About the team

As a member of the Professional Services team, this position plays a key role in the success of customer implementations of the Commercial Loan Origination (CLO) product. CLO is a loan origination tool that banks use to track commercial loans throughout the full lending lifecycle.

The Business Solutions Engineer is responsible for the overall technical solution delivered to the client. The incumbent will work with customers to elicit, analyze, communicate and document and validate technical requirements.

They will translate these requirements into technical design specifications. After specifications are complete, the Business Solutions Engineer is responsible for working with the project manager and team of consultant to ensure the intended solution is implemented and delivered. This role also establishes the appropriate system architecture for each client in the context of the CLO product base architecture.

What you will be doing:

· Formulate and define system scope and objectives through research and fact-finding combined with an understanding of applicable business systems and industry requirements.

· Analyze technical needs, document technical requirements, and translation into proper system requirement and design specifications. This includes solution design for integrating CLO into other systems and data migration design and planning.

· Identify/document how applications and systems interact to support business processes.

· Assess and project the impact of system changes on users and internal and external clients or stakeholders.

· Size work effort and work with project manager to identify task dependencies and create project schedules.

· Guide the customer in implementation best practices and manage customer expectations to ensure their success in the project.

· Manage software and configuration deployment between FIS and client, including automation scripts etc.

· Build real time and batch integrations using file import/export, web services and other approaches

· Build and deliver high performance data migration tools that import data from legacy systems into CLO in preparation for “day 1 use”.

· Conduct a variety of tests such as system, quality and peer reviews. Ensure that development is correct per the agreed upon documentation. Verify through testing that changes made to one part of the application do not impact other parts. Report and review testing results.

· Assist customer or FIS hosting team with environment architecture planning and setup, installations, performance testing and system tuning.

· Train internal employees or external clients on changes, new systems or new procedures.

· Mentor, guide, advise and/or check the work of less experienced consultants or offshore resources.

· Isolate and resolve complex issues using appropriate tools.

· Provide consulting and support to clients on the technical aspects of the system.

· Liaise with other internal groups such as development staff and support teams.

· Achieve utilization targets.

· Identify improvements to Professional Services processes and work with team to create internal efficiencies

What you bring:

· Open communication and transparency: We are an organization in which we value the ability to communicate and share information in a transparent way in order to be able to fuel meaningful conversations and be efficient at addressing the real issue and finding the best path forward.

· Ability to lead and take actions: Given a situation or task, we expect you are fully engaged and take the opportunity to demonstrate our ability to own a topic, bring the right people together, take actions and, in summary, take the lead in bringing this topic to wherever it should be.

· Anticipation and Proactivity: Our job is not to be firemen fighting one incident before the next. Our job is to create the conditions for our own success and that requires an ability to anticipate and be proactive, creating the context where the best can happen (ex: effectively managing risks and client expectations) rather than waiting or expecting the worst.

· Creativity and Pragmatism: In combination with the previous, creativity is the competency that summarizes for us the need to keep an open mind and think about multiple solutions when facing challenges. Demonstrating pragmatism in this context is having the ability to balance these