Director, Data Solutions, North America

About Walr:

Walr is a data creation company that supports insight professionals globally. It specializes in reaching diverse audience segments, leveraging proprietary technology, and offering bespoke services. With a comprehensive suite of tools, backed by a team of seasoned industry professionals, Walr’s services include efficient data collection methods, intuitive data visualization and reporting techniques, and supportive and transparent advice. Walr exists to unify the complex and fragmented research process by introducing more efficient, rapid, and straightforward methods.

As a rapidly growing company and acclaimed recipient of the Best Workplace in Tech™ and Best Workplace in Wellbeing™ titles, we're not just offering a job – we're inviting you to shape our journey. Empowerment and growth define us. Join us in reshaping the future of business

About The Role:

Director, Data Solutions will play a key role in our data delivery function in North America, ensuring the accurate, timely, and high-quality production of research data outputs. This role combines technical expertise with strategic responsibility, client-facing engagement, and ownership of the future of our proprietary technology platform. As a lead user of our proprietary data platform, you will be the primary driver of its usage for client delivery in North America, ensuring it is applied to its fullest potential. You will also act as a main stakeholder with our product and engineering teams, shaping platform development to align with client needs and operational priorities. This role is both hands on in terms of daily delivery, whilst inputting into global strategy, as you will guide colleagues on data solution practices, liaise directly with clients, and champion the effective use and evolution of our platform.

Key Responsibilities:

Leadership & Delivery

• Lead the North American data solutions function, shaping the production of raw datasets, tabulations, and charts, with a particular focus on raw data and tabulations.

• Ensure that all outputs are accurate, timely, and aligned with client expectations.

• Develop and implement best practices for data processing, tabulation, and delivery.

Platform Leadership

• Serve as an expert user of our proprietary data platform, ensuring optimal use in project delivery.

• Act as a stakeholder for the platform with Product and Engineering, feeding client and operational requirements to shape future development.

• Champion adoption, training, and effective use of the platform across the organization and with clients.

Technical Expertise

• Apply advanced skills in SPSS, Excel, and other industry-standard tools to deliver robust data solutions.

• Utilize scripting languages where appropriate to automate workflows, improve efficiency, and enhance output capabilities

.• Identify and implement new technologies or methods to strengthen delivery.

Client Engagement

• Act as a key point of contact for clients in North America, providing clear, solutions-focused guidance.

• Collaborate with clients to understand their needs and translate them into technical and platform-based solutions.

• Confidently present data outputs and explain methodologies to stakeholders at all levels.

Team & Process Development

• Mentor and upskill other team members to build technical capability and client service excellence.

• Drive process improvements to increase efficiency and scalability.

• Work closely with internal teams (Project Management, Operations, Product, and Engineering) to ensure seamless delivery.

Skills & Experience

• Proven expertise in market research data delivery, with deep experience in raw data and tabulations.

• Strong proficiency in SPSS and Excel; knowledge of additional tabulation or data processing tools is an advantage.

• Experience coding/scripting languages (e.g. Python) to optimize and automate workflows.

• Demonstrated experience using or leading technology platforms for data delivery; product ownership or stakeholder experience is highly desirable.

• Client-facing experience, with the ability to confidently engage stakeholders a