Senior Denials & Follow-up Rep - Full Time - Day Shift - Work from Home

We've made a lot of progress since opening the doors in 1942, but one thing has never changed - our commitment to serve, heal, lead, educate, and innovate.  We believe that every award earned, every record broken and every patient helped is because of the dedicated employees who fill our hallways. 

At Ochsner, whether you work with patients every day or support those who do, you are making a difference and that matters.  Come make a difference at Ochsner Health and discover your future today! 

This job assumes responsibility for providing overall support to one of the following areas with Revenue Cycle: Pre-Service, ED Registration, Financial Counseling, Call Center, Billing, Collections/Follow-Up, Self-Pay, Credentialing, Denials. Ensures the financial security of accounts for Ochsner patients in various ways; assumes responsibility for working and advising patient of their financial responsibility whether it is a patients self pay, co-payment or deductible; ensures the financial security of Ochsner patient accounts by carrying out one of the following functions: verifying benefits, obtaining authorizations, billing or collecting, resolving denied claims, financial counseling, credentialing, or registering patients; and directly supports the business office by assisting with the reduction of bad debt. This job is customer service focused with demonstrated ability to gather and disseminate information through effective communication with diverse groups, either in person or over the phone; exercises good judgment in handling payment or billing related issues with the aptitude to solve problems effectively and efficiently; and assumes responsibility for increasing patient satisfaction by consistently representing Ochsner Health System professionally.

Education

Required - High School diploma or equivalent

Preferred - Associates degree. Additional degrees,  business training experience and/or certifications may be combined to meet minimum qualifications.

Work Experience
Required - 4 years experience in hospital, clinic, business services/revenue cycle, front line registration, financial counseling, and/or direct experience in a healthcare environment

Knowledge Skills and Abilities (KSAs)

• Must have computer skills and dexterity required for data entry and retrieval of information.
• Effective verbal and written communication skills and the ability to present information clearly and professionally.
• Must be proficient with Windows-style applications, various software packages specific to role and keyboard.
• Strong interpersonal skills.

• Customer service focused with demonstrated ability to gather and disseminate information through effective communication with a diverse range of people, either in person or over the phone.

• Exhibits sound judgment in handling/escalating difficult situations and good organizational, time management, interpersonal, and conflict resolution skills.

• Excellent decision making skills; good analytical skills with a strong attention to detail are necessary.

• Self-directed with excellent prioritization and organization skills including the ability to handle several tasks and interruptions in a positive manner.

Job Duties
•  Performs daily operations activities such as: ensures accurate and timely collection of all data necessary for the processing of charges/claims and, ultimately, the receipt and processing of payments owed to Ochsner Health System.
•  Provides recommendations for system improvements in order to ensure accuracy and consistency of operational activities
•  Upholds and supports Ochsner Health System service excellence standards by providing excellent customer service and effectively communicating with patients throughout their medical experience.
•  Performs other duties as assigned by a member of the Management Teams

Other related duties as required.  The above statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this description amended at any time.

Remains knowledgeable on current federal, state and local laws, accreditation standards or regulatory agency requirements that apply to the assigned area of responsibility and ensures compliance with all such laws, regulations and standards.

Complies with the Ochsner Health System Compliance & Privacy Program and Standards of Conduct, including the immediate report